Kick off your career in the automotive industry with Toyota Carlsbad!

Our Service Department located in beautiful Car Country has an immediate opening for a BDC Service Representative.

What We Offer:

• Excellent Culture
• Advancement opportunities
• Medical, Dental, and Vision Plan
• Company-paid Life Insurance
• 401(k) savings plan
• Profit Sharing
• Paid Vacation
• Tuition Reimbursement

Major Essential Duties:

• Promptly and professionally answer multiple inbound calls. The number one goal is to provide an exceptional client experience and schedule a solid and specific service reservation with the service team.
• Provide clients with information pertaining to current service offerings.
• Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Other duties as assigned.

Qualifications:

• Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence.
• 2-3 years of customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus.
• Knowledge of Toyota products is a plus.
• Superb communication skills, both verbal and written.
• The ability to instantly build rapport with clients.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Strong organizational expertise and attention to detail.
• Must be able to work flexible hours and days, including some weekends.

Our growth and daily operations are guided by our core principles. We believe in a Culture of Excellence, and we work hard to make that principle a reality every day. We believe in our employee group, our Mission, and the Values and Ethics that we demonstrate to our customers and one another. To succeed in today’s market, we need your talents to be the best automotive company in service to our customers.

Judy Jones-Cone, President and Owner

We are an EOE/M/F/D/V employer and support a drug-free workplace.