The Auto Claim Representative is a desk position that investigates clear liability Property & Casualty (P&C) claims, specific to personal and commercial lines automobile policies. Following claims processes, the Auto Claim Representative adjusts and makes payments based on the policy in effect at the time of the loss.

What You'll Do:

• Acts as file owner and completes investigation of coverage and is responsible for reviewing the file and delivering service to all customers and addressing customer needs
• Responsible for coordinating all parties involved in settlement of the claim and recognizes when exposures related to injury and total losses need to be handed off to other team members
• Investigates, evaluates, processes, and settles clear liability automobile claims
• Review, interpret, and apply coverage for personal and commercial auto policy forms
• Handles clear liability investigations which includes understanding of different negligence laws by state
• Evaluates facts, coverage, liability and reserves, and estimates repair or replacement costs to determine a fair and equitable settlement
• Negotiates settlements with individuals, other insurance carriers and/or attorneys, and processes loss settlements
• Handles telephone inquiries on claim status and coverage
• Completes appropriate oral, written, and on-line reports to reflect and supplement all file activity
• Reviews and applies coverage for submitted losses
• Performs other duties as assigned

EDUCATION & EXPERIENCE

Required

• Associate degree or equivalentexperience
• Typically requires 1-3 years of industry experience

Preferred or Specialized

• Bachelor’s degree preferred
• Prior P&C claim handling experience, preferred

CERTIFICATIONS & LICENSES

• Associate in Claims (AIC), Associate in Management (AIM), or Chartered Property Casualty Underwriter (CPCU) designation preferred

KNOWLEDGE, SKILLS, & ABILITIES

Demonstrated ability to:

• communicate effectively in both oral and written form
• listen, define, write, explain, and interpret ideas and policies
• accurately prepare and maintain records, files, and reports
• work under pressure and meet close deadlines
• work comfortably in a fast-paced work environment
• exercise proper telephone protocol
• work as a team member and follow directions
• analyze, organize, and prioritize work while meeting multiple deadlines

Demonstrated skill in:

• talking to others to convey information effectively

Demonstrated knowledge of:

• liability coverages, laws, and injuries
• technology and software relating to insurance claims and adjusting