Job description
Encore Technologies is seeking a Associate Cisco Voice Engineer to be responsible for the support, and optimization of the Cisco telephony environment, including the telephony software, and communication platforms.
Encore Technologies has been named one of the fastest-growing companies and Tech Company of the Year by the Cincinnati Business Courier. We are a comprehensive IT support provider focused on solving business challenges with innovative solutions. Our mission is to serve as a long-term trusted advisor to help develop and support our customer’s strategic and transformative initiatives.
- Work is hybrid (mix of onsite and remote) in Cincinnati OH
- The work schedule is Monday-Friday 8:00 am- 5:00 pm EST
Responsibilities:
- Perform the configuration and operation of Cisco Call Manager, Unity Connection, and UCCX Contact Center
- Implement and support ISR Voice Gateways with SIP, PRI, FXO, and FXS
- Ensure the proper configuration and customization to support the Enterprise environment for all locations
- Work with end-users on the setup and configuration of auto-attendants, call center scripts, and call-handling routines
- Provide support for related voice solutions
- Troubleshoot telephony-related problem areas and issues as needed to resolve operational issues and restore/optimize services Qualifications:
- Experience in a multi-site, Cisco telephony environment, consisting of at least 500 handsets
- Proven troubleshooting skills and the ability to engage in troubleshooting efforts with the routing/switching team and wireless
- Knowledge of some telephony infrastructure including analog
- Knowledge of some network features and protocols Encore Technologies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Encore Technologies is an Equal Opportunity Employer. We respect and seek to empower each individual and support our workforce’s diverse cultures, perspectives, skills, and experiences.
Job Type: Full-time
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