Job description

GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:
The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland, owned and operated by Southern Management Companies. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel’s focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference!
WHAT WE ARE LOOKING FOR:
This position duties includes supervising front desk personnel, resolving guest issues and processing payments. Also responsible for scheduling, inventory and light bookkeeping, amongst other administrative tasks.
JOB KNOWLEDGE & SKILLS:

• Able to handle cash and credit transactions
• Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates
• Able to make sound business decisions and take action quickly based on previous experience and good judgment
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software: [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc.]

• [2] years demonstrated supervisory experience in hospitality/Front Desk
• High School Diploma or equivalent required. [Associates] degree in relevant field preferred

Location: 7777 Baltimore Ave, College Park, MD 20740

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Experience:

• Front Desk Management: 2 years (Required)

Work Location: In person

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