Job description

POSITION OVERVIEW

The Area Operations Manager (AOM) directs and oversees the operations of Egg N Bird’s corporate stores. The AOM is a multi-unit manager who manages the corporate stores’ General Managers. The AOM is responsible for operational excellence, including guest service, store cleanliness & organization, and staffing as well as sales growth, profitability, and improving the Egg N Bird business model.

CULTURAL QUALIFICATIONS

In everything the Area Operations Manager does, they must be:

· THTK - Totally Honest, Totally Kind

· Humble - modest, respectful and open

· Heart & Soul - passionate and totally committed

· Team Play - selfless and team first

· Imaginative - innovative, bold and whimsical

KEY METRICS

· Guest Satisfaction/Social Media Scores

· Sales Growth

· Profitability

· Operational Compliance Evaluation Score

· Team Member Satisfaction and Retention

ESSENTIAL JOB FUNCTIONS

· Ensures that each store performs to a high level of operational excellence.

· Manages each store’s profitability to meet KPI standard costs.

· Prepares, analyzes, and delivers on a weekly basis, a KPI report for each store.

· Spends the majority of time in stores monitoring and improving performance and coaching the Team.

· Coaches and leads General Managers.

· Ensures stores are properly staffed, that employees are properly trained & treated well, and that all Human Resources standards are followed.

· Is readily available to General Managers, Shift Leads, and Team Members to answer questions, solve problems, and provide advice as needed.

· Works with corporate departments to grow and improve the business; Marketing, IT, Human Resources, Accounting.

· Supports new store openings.

· Assists in Franchisee training.

· Creates and organizes an annual strategic business plan for each unit based on operational and financial goals.

CORE COMPETENCIES

· Strong restaurant operational business knowledge: sales growth, cost controls, human resources, IT.

· Able to direct, coach, and provide insight to Store Managers and to hold them accountable for standards.

· Diverse functional knowledge of restaurant industry concepts, procedures, and practices.

· Proficient in understanding, analyzing, and improving company-wide and unit level P&L statements.

· Ability to work independently and effectively with little supervision.

· Strong management expertise with exceptional organization and planning skills.

· Ability to hold confidential and sensitive information with the utmost integrity.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

· Two to Three years restaurant Multi-Unit Manager experience.

· Expertise in utilizing Microsoft Office: Word, Excel, PowerPoint, and Outlook.

· Operational knowledge of health regulations and requirements within the restaurant industry.

· Operational knowledge of human resources management.

· Proficient in English, both in verbal and written word.

· Possess Current ServSafe Certificate.

PHYSICAL REQUIREMENTS

Continuous (67-100%) Walking, standing, hand use, keyboard, 10 key.

Frequent (34-66%) Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder.

Occasional (11-33%) Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.

Seldom (1-10%) Sitting, climbing, lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, cash register.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Fast casual restaurant

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• What is your desired salary?

Education:

• Bachelor's (Preferred)

Experience:

• Multi- Unit Restaurant Management: 2 years (Required)

License/Certification:

• Driver's License (Preferred)
• ServSafe (Preferred)

Work Location: One location

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