A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8

Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins ® combo restaurants, including recruiting,

hiring, onboarding, training, management development, managing budgets, and ensuring Managers

and Crew are delivering great guest service and executing applicable Brand standards and

procedures in the restaurants.

Team Environment

• Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development.
• Ensure appropriate training tools are utilized.

Operational Excellence

• Create and maintain a people-first culture in the restaurant.
• Monitor, follow up, and report training progress.
• Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes, and systems are executed.
• Prepare, complete and follow up on action plans for remodels and new restaurant openings.
• Lead team meetings to communicate relevant operations information, e.g. seasonal products.

Profitability

• Identify and support systems to control costs and maintain budgets.
• Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs.
• Support sales goals by developing action plans for seasonal forecasting.
• Ensure tools and systems are in place to roll out new products, systems, and processes.

Skills/Qualifications

• An associate’s degree in a related field or equivalent in education and experience is preferred.
• Fluent in English.
• Microsoft Office, Excel proficiency.
• Facilitation and presentation skills.
• Written and verbal communication skills.

REQUIREMENTS

In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.