The AOG Response Coordinator is the main POC for communication between the Technical Center, Spares, Customer's POC, Go Team facility and DFJ or DFS Flight Ops. This individual has primary responsibility for coordination of AOG Go Teams and FAS (Falcon Airborne Support) resources. This role is responsible for researching FAS eligibility, plan and execute best AOG solution on all Falcon Models, FAS deployment as necessary, providing Go Team logistical support and/or VIP Alternate lift. Additionally, this role will coordinate FAS activities in compliance with company guidelines and domestic/foreign government requirements.

Hours:

4 -10 hour days Wednesday - Saturday OR Sunday - Wednesday

Responsibilities

• Provide clear and concise routing of Go Team, Spares and FAS aircraft as well as any additional constraints or concerns
• Identify and communicate expected ETA and ETD of FAS aircraft and crews and coordinate with internal and external customers on trip planning issues as necessary
• Coordinate with Flight Ops for aircraft trip assignments when needed
• Coordinate with FBOs and/or airport authorities to ensure all necessary ground operations preparations are made
• Coordinate or advise the Command Center Operations Manager and/or Director on all unusual requests or circumstances and in the event eligibility escalation is required
• Accept and return calls and emails in a timely manner and provide professional communications both verbally and written
• Coordinate all trip logistics for crew and passengers as required including but not limited to, ground transportation, catering and special needs
• Interface with several Dassault departments as well as customers and their representatives
• Complete and send all required checklists, forms and documentation as required
• Answer and redirect all inquiries in a professional manner and provide outstanding customer service and assistance
• Coordinate with Spares SPOC and ensure all logistics are handled smoothly and efficiently for AOGs
• Train/familiarize Tech Center Reps with AOG Coordinator duties, responsiblities and processes

Required Qualifications

• Associates degree or equivalent experience or interest in corporate aviation experience in a technical and/or high level customer support role and interest/ experience working in a flight operations center or equivalent
• Demonstrated understanding and knowledge of business aircraft's capabilities
• Proven understanding of flight planning requirements, aviation weather, aircraft maintenance, FARs and related information
• Computer literacy and proficiency with Microsoft products (Outlook, Word, Excel) and CRM applications, preferably Siebel
• Must be a highly motivated individual, capable of critical thinking with the ability to effectively support AOG customers under pressure and provide a timely response/solution under typical AOG time constraints
• Must be able to handle multiple customer requests accurately and efficiently, handle dynamic situations and be able to anticipate problems
• Must be detail-oriented and fully understand the importance of this DFJ customer support/technical position
• Strong customer service skills
• Exceptional communication skills with complete fluency in written and spoken English
• Abiltiy to work effectively in a fast-paced environment
• Familiarization with international work visas and Spares import/export requirements
• Bachelor's degree in Aviation or equivalent, Falcon Model specific aircraft experience, A&P license, FAA Dispatcher license, Experience with Part 135 - Charter, Experience with Part 91 - Owner Relations, Experience with flight coordination - FBO/Fuel/Catering, experience with trip scheduling and planning and basic foreign language skills (French and/or Spanish) are all desired qualifications

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