Job description

We're a specialized psychological group practice looking for a full-time/part-time (30 hours per week) office assistant that will be part of a dedicated group of employees. There is opportunity for growth to enter into a full-time office manager position should the opportunity arise. This person would be responsible for answering phones, determining a good fit between client and clinician, scheduling appointments and collecting payments, as well as performing typical office duties such as interacting with clients, light office work, and a variety of tasks that keep the office running smoothly. The position is 30 hours per week and is shared with another part-time office assistant. We need an individual seeking a long term position with proof of longevity at previous positions

Responsibilities

The main functions of this role are:

• Answer phones and interact with current and potential clients with compassion and decisiveness.
• Make decisions of how to schedule new clients with current clinicians
• Track and collect payments (we are a private pay business, and therefore some basic knowledge of mental health billing is needed and would be taught if needed)
• Provide coverage for the front desk and perform day-to-day office duties (i.e. answer phones, faxes, scanning, emails, schedule new intakes, etc.)
• Create operations and systems to manage the office as the needs change in the organization

Qualifications

• Previous mental health/medical office experience preferred with knowledge of email etiquette, faxing, phone skills, and interaction with clients.
• Mental health benefits verifications/ billing experience a plus.
• Must be organized, independent, focused, and have knowledge of Microsoft Office and Google Suites.
• Attentive to details with excellent initiation and follow-through.
• Ability to work independently while also working as a team with front desk staff, clinicians, and owner.
• Willingness to learn new tasks and seek help when needed.
• Excellent communication skills both in writing and person-to-person.
• Ability to think ahead and be pro-active in performing office duties

Compensation

$17-18 hourly with yearly raises and additional PTO based on merit, performance, and cost of living

About the Center for Grief and Trauma Therapy

We are an one-of-a-kind innovative specialty psychology practice in Pike Creek, Delaware. We have a group of 9 clinicians and 1 administrative staff. We believe that a personal connection between expertise and compassion is needed to ensure the highest quality of service. Our mission is to provide excellent personalized client care, and a work environment aimed to facilitate positive healing and hope. We have clinicians trained as generalists and also those experienced in working with specialized populations who are healing from grief and trauma. We welcome you if you are looking to consolidate your career, or are seeking to develop in your career. We provide a positive, intimate, and collaborative work environment that both clinicians and clients enjoy.

Job Types: Full-time, Part-time, Internship

Pay: $17.00 - $19.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift

COVID-19 considerations:
Customers are required to wear a mask if they have been exposed to another person with COVID. We follow the FDA guidelines for COVID protection

Ability to commute/relocate:

• Wilmington, DE 19808: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• At least two years experience working in the medical or mental health field?

Experience:

• administrative assistant: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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