ORGANIZATION SUMMARY:

Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease - to name a few – with compassion and services of highest quality.


PROGRAM & POSITION SUMMARY:

The Rental Assistance Program (RAP), a program of Catholic Charities, provides Rental Assistance to families and singles in San Francisco to help them maintain or obtain permanent housing. RAP assists families in permanent housing who are in danger of eviction or who need help to move to a more sustainable rental situation. Service components provided include needs assessment, landlord mediation, referrals to tenancy counseling and legal assistance, necessary referrals, and access to financial/rental assistance.

• Data entry, including CARES and BACS Systems

• Creation and appropriate storage of client files

• Ensuring and implementing Policies and Procedures of the Agency.

• Produce and reconcile monthly and quarterly reports requested.

• Monitor statistical program progress and draft program reports for funders.

• Maintain inventory system and ordering for program inclusive of food, office supplies, and program supplies.

• Overseeing clerical tasks and duties assigned and sorting and sending mail.

• Taking and delivering messages for RAP staff

• Maintain accurate client referral information

• Help build positive relations within the programs and external parties and act as liaison between Catholic Charities RAP program and other community agencies

• Schedule and Organize meetings/events for the program and sending meeting invites to attendees.

• Ensure Technologies is used correctly for all operations (videoconference, presentations, etc.).

• As needed cover the morning and afternoon breaks for the front desk receptionist. (1 -2 day a week)

• Other duties as assigned.

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

QUALIFICATION:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Experience with San Francisco housing resources and public benefits

• Experience working with Program Coordination

• Other relevant experience will be considered

• Experience working with persons in crisis

Knowledge, Skills & Abilities:

• Excellent interpersonal and communication skills

• Demonstrate the necessary knowledge and skills to deliver effective, culturally competent services

• Ability to work with clients in distress

• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.

• Experience and commitment to work with individuals experiencing extremely difficult life circumstances, and/or those living with mental illness, using substances and in crisis.

• Knowledge of relevant San Francisco service providers or demonstrated ability to learn and organize this information

• Possess problem-solving and decision-making skills

• Highly organized with attention to detail

• Possess strong time management and prioritization skills as well as ability to follow-through independently

• Must be able to read and write English

• Ability to work independently and effectively on multiple projects, simultaneously

• Work collaboratively as a member of a fast-paced team

• Proficient in the use of computers and a variety of software applications

• Committed to organizational impact.

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

COUNCIL ON ACCREDITATION (COA) ROLES:

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.


PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent Bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Frequent Lifting, pushing, and pulling.
• Frequent Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is not required for this position.

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to outside weather conditions.
• Noise level in work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm and violence.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
• The worker is subject to outside environmental conditions: No effective protection from weather.
• The worker is subject to noise: Noise level in work environment can be moderate to excessive.
• Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately, and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior.
• The work environment includes traveling using various modes of transportation.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.