Wireless Internet Service Provider (WISP) Assistant Director

Revision Date: 08/24/2021
Department: Executive Office
Employment Status: Full-Time
Program: Information Technology
FLSA Status: Exempt
Reports To: Information Technology Director
Schedule: 40 hours/52 weeks
Supervises: Senior Network Engineer
Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

Wireless Internet Service Provider (WISP) Assistant Director will ensure the components and daily operations of a WISP network run optimally and efficiently. The position requires working with contractors to complete tower site installations, maintaining equipment, network design on both the corporate networks and Wireless Internet Services Network. WISP Assistant Director will be responsible for the configuration, monitoring, and troubleshooting of customer and building/tower wireless equipment. This position will work very closely with the customer experience and engineering teams, as needed, in order to provide proper support, updates and resolutions towards incidents and existing/new deployments. Manages work with Senior Network Engineer for on-site customer locations both with a physical aspect of installing internet equipment and scheduling. It will also require reporting on services and project completion.

Essential Functions

• Oversee all WISP operations and processes including customer premise equipment configuration and support
• Serves as liaison to both internal field teams and other third party sub-contractors for customer installs and trouble ticket resolution
• Manage provisioning and billing system
• Oversee Senior Network Engineer in developing and providing a training plan for technical Support and Field Services Technician.
• Oversee safety, networking, proper equipment at roof height, running CAT5-E cable from outside to the customer's computer inside
• Serves as subject matter expert in troubleshooting and supporting radio frequencies (RF) link performance, reliability and quality
• Management of outside plant infrastructure at tower sites
• Monitor the alarm activity for customer and internal building infrastructure through various software monitoring systems such as Ubiquiti UISP, Zabbix, LibreNMS and integrated CRM tools
• Assist, manage and provide reports on contractor based offsite installations
• Oversee software and hardware upgrades, maintenance, configuration on firewalls and other network security related devices or software

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Physical Requirements

• Stand or Sit (Stationary position)
• Walk (Move, Traverse)
• Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
• Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
• Stoop, kneel, crouch or crawl (Position self (to), Move)
• Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
• Pushing or Pulling

Hazards and Atmospheric Conditions

• Mechanical Hazards
• Exposure Extreme Temperatures
• Electrical Hazards
• Wet
• Noise

OSHA Categories

• Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Travel

• Local
• In-State
• Out-of-State

Qualifications

Education

• Bachelor's Degree in Computer Science, or a combination of education and experience may be substituted for a degree

Experience

• Seven (7) years of networking experience is preferred
• Radio Frequency (RF) engineering for wireless planning
• Strong understanding of Radio Frequencies (RF) and Radio Access Network (RAN) design
• Strong understanding of Wireless Point-to-Point (PtP) and Point-to-Multipoint (PtMP) deployment and configuration
• Proficiency in 802.11x protocols

Preferred

• Knowledge and experience working with cultural diversities
• Internet Service Provider (ISP) / Wireless ISP/ Telecommunication background
• Knowledge of computer & networking technology in both the wired and wireless fields

License/Certification

• Wireless Network Certification
• Must have valid Alaska State Driver's license and must remain insurable under the Tribe policy

Special Skills

• High degree of independent judgement and ability to handle sensitive and confidential informationSpecialty skills include DNS, VPN, Firewalls, Network Engineering and Monitoring
• Ability to work in all weather conditions in a safe and effective manner
• Diligence and attention to detail
• Ability to multitask and prioritize work appropriately
• Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others