Job description

Front Desk Agent
Are you a people person? Do you enjoy interacting with people from all over the country, or even the world? Are you a positive personality who always looks for the good in a situation? If so then we would like to meet you! The Hampton Inn & Suites by Hilton New Albany hotel is looking to add friendly team members to our front desk. We are currently accepting applications for part-time, Friday, Saturday and Sunday 3p-11pm. Apply today for a chance to join our fun front office team at our busy 114-room hotel!

Title: Front Desk Agent

Reports To: Assistant General Manager/General Manager

POSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

ORGANIZATIONAL SCOPE: Position is responsible for exceptional customer service in order to generate revenue.

ESSENTIAL FUNCTIONS

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance.
• Show guests to room assisting them with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.

Knowledge and Skills:

• Education: High school education or equivalent experience.
• Experience: Three months to one full year of employment in a similar hotel position or customer service position
• Hours Required: 8 hour shifts; scheduled days and times may vary based on need.

Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Lin-Gate Hospitality services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.

• hotel front desk: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Remotely

• No

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Application Question(s):

• Are you willing to undergo a criminal background check?

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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