Job description

Are you looking for an opportunity to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 33 locations with over 1200 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.

The world learned just how essential the trucking industry is over the last couple of years! Come be a part of our success and the valuable impact the trucking industry has on our economy!
We have a great career opportunity for a Warranty Administrator for our Salt Lake District! Earn from $19 to $25 an hour (DOE)!
We have many opportunities for growth as well, among our 25 locations in the West and 8 locations in the East.

BENEFITS

We offer a full rich benefits package including medical, dental and vision and paid life insurance as well as a 401K with an aggressive match, vacation and holiday pay.

Warranty Administrator Job Summary

The primary function of the Warranty Administrator is to oversee warranty claims made by and to the Company, this will include several other of the KWS branches.

Warranty Administrator Duties and Responsibilities

1. Maintains working relationship with all manufacturers and/or distributors of warranted trucks, parts and services:

• Maintains working understanding of all warranty policies and procedures of such vendors.
• Communicates with vendors on a regular and as-needed basis to discuss all warranty claims and procedures.
• Maintains necessary warranty certification requirements as required by manufacturers and/or distributors.

2. Maintains working understanding of company warranty policies as issued and amended from time to time. Assists management in tailoring such policies to achieve maximum efficiency and profitability of warranty services.

3. Maintains friendly working relationship with customers and company employees, providing assistance/information/instruction as necessary to expedite warranty claims and preserve good relationships. Keeps customers advised of the status of warranty claims in a consistent and timely manner. Troubleshoots warranty problems/questions for customers and/or company employees in courteous manner.

4. Collects all required warranty documentation from customer and/or company employees and submits with completed claims forms to respective manufactures within 10 days of completion of work by the Company.

5. Verifies collection of all parts related to warranty claim, making sure parts have been tagged by the mechanics prior to processing Work Order and submitting warranty claims. Prepares all associated paperwork for part returns when requested by the vendors.

6. Tracks warranty claims after submittal, maintaining the aging of such claims within established standards. Receives and posts all warranty payments. Coordinates with Credit Manager on such receipts, including customer co-payments and/or payments to be credited in future. Issues credits as necessary to customers on warranty payments received. Authorizes issuance of on-the-spot warranty credit within limits as set by manufacturers, distributors, and/or the Company.

7. Processes warranty work orders, adjusts mechanics billed hours according to warranty labor guideline times.

8. May include some travel to other branches, Paccar and vendors as needed.

Warranty Administrator Qualifications

Ability to read and comprehend instructions and information. High school diploma or the equivalent. Some knowledge of heavy truck automotive parts, including engines. Two years experience in general office position. Ability to use computer systems, ten-key calculator, microfiche and read vendor catalogs. Excellent organization and communication skills. Working knowledge of accounting principles preferred.

WORKING CONDITIONS

This position involves both sedentary and other work. For part of the shift, s/he will work at a desk in an office setting, doing paperwork, filing and key entry on a Video Display Terminal. Part of the shift s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch and reach, moving about the Dealership to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift 35 pounds unassisted on a regular basis.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.

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