Job description

Join our ADU Team! Since 1982, we have been mid-Atlantics most trusted appliances source for home builder, kitchen designers, contractors, property managers and homeowners who want high quality kitchen appliances. We are growing family-owned operation that has established a reputation for having professionals who are among the most knowledgeable, helpful and honest in the industry. We are looking to fill the Warranty and Service Adminstration postion. This is a full-time Monday-Friday position from 8:00am-4:30pm.

Job Overview

The Warranty & Service Administration Associate is primarily responsible for preparing warranty claims. This role will oversee the process from beginning to end. The associate in this role will discuss the order and expectations with the customer, prepare warranty documents, recording and submit paperwork to the manufacturer, and track requests to ensure ADU is paid for all warrant work done. Certain tasks maybe asked that do not fall into the essential functions of this job.

Essential Functions

1. File the warranty claims with Manufacturers

2. Prepare and process warranty documentation according to manufacture guidelines

3. Submit claims quickly and efficiently

4. Adjust and resubmit any denied claims to secure payment for warranty work

5. Keep accurate inventory of ordered warranty parts and organize vendor paperwork

6. Develops proper warranty procedures in accordance with manufacturer guidelines

7. Provides warranty policy training to appropriate branch employees and customers in conjunction with manufacturer representatives

8. Evaluates and tracks the warranty services offered and performed

9. Provides extended warranty data and pricing to sales department in accordance with manufacturer guidelines

10. Ensures warranty literature and reference material are current and distributes information to appropriate branch employees

11. Discusses the warranty claims and expectation with customers

12. Track and follow up with manufacturers to ensure claims are being processed properly

13. Process all manager approved policy adjustments

14. Obtains credits from manufacturers

15. Performs other duties as requested by manager

Competencies

1. Team oriented individual with excellent demeanor and a constant drive to achieve the highest client service standards

2. Excellent communication and organizational skills with keen attention to detail with Ability to communicate clearly and professionally through all means of communication: Email, phone, in meetings, chat, etc.

3. Manage client expectations efficiently and effectively

4. In a constantly changing environment, ability to multitask and prioritize

5. Proficient computer skills, including internet-based applications

6. Strong ability to interact professionally and comfortably with builders, contractors, clients, and staff at all levels

7. Strong interpersonal skills and pleasant disposition needed to work with different personality types

8. Proficiency in computer programs

ADU Core Values

1. Solution: We are SOLUTION oriented, turning problems into opportunities

2. Excellence: We demand EXCELLENCE safely and professionally with competence and expertise

3. Relationship: We are nothing without our customers, RELATIONSHIPS matter.

4. Value: We add value competently, making our clients’ lives easier.

5. Integrity: We operate with INTEGRITY, doing the right thing.

6. Care: We CARE about our customers, team members, and giving back to our communities.

7. Empowered: We EMPOWER our team members to act like owners.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phones, copiers, filing cabinets and fax machines.

Physical Demands

This is largely a sedentary role and may sit or use PC for long periods of time. Bending, reaching, or stooping may be necessary for use of filing cabinets or other office cabinets or office machines.

Expected Hours of Work

Days and standard hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional work on Saturdays may be expected, as well as approved overtime or extended hours.

Required Education and Experience

1. A high school diploma or equivalent

2. Bachelor’s degree preferred but not needed

3. 2 + years of experience working with appliances or service warranties

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Halethorpe, MD 21227: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Computer skills: 1 year (Required)
• Warranty Service: 2 years (Required)
• Kitchen Appliance: 1 year (Required)
• Customer Service: 2 years (Required)

Work Location: One location

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