Visit Coordinator
Full Time
Charlotte, NC 28223
$39,796 - $45,000 a year
Posted 1 day ago
Job description
General Information
Vacancy Open to
All Candidates
Employment Type
Permanent - Full-time
If time-limited, note appointment end date
Hours per week
40
Months per year
12
Position Number
000957
NC Salary Grade Equivalency
GN07
Classification Title
University Program Associate - Journey
Working Title
Visit Coordinator
Salary Range
$39,796 - $45,000
Anticipate Hiring Range
$39,796
FLSA Status
Non Exempt
Division
Academic Affairs
Department
Enrollment Management (Adm)
Work Unit
Undergraduate Admissions
Work Schedule
8:00 am – 5:00 pm, Monday – Friday, occasional evenings and Saturdays
Primary Purpose of Position
The primary overall function of this position is to ensure that all admissions visitors receive a warm welcome and enjoy a thorough, informative, well-organized visit. This person will serve as the primary contact for all Admissions sponsored visit programs. This person will manage the Front Desk, assist with the student tour guide program, assist in managing 5-12 student workers and 2 Graduate Assistants, coordinate tour schedules, facilitate necessary training, research campus visit best practices, and adhere to the Visit Program budget as directed by supervisor.
Minimum Education/Experience
Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Job Duties
- Expected to make decisions about which visit requests may be accommodated and which ones do not meet our guidelines.
- Expected to understand and apply the state and university policies with regard to scheduling programs, conferences or services on campus.
- Serves as the Manager on Duty for the Admissions Building, serving as the daily point of contact for all operational functions including opening and closing the building, ensuring correct staffing levels for daily programs, and ensuring all interior and exterior public areas are clean and functioning appropriately.
- Will be responsible for the management and daily operations of our Front Desk (5 student interns), and Fleet Management for the Visit Program (2 carts).
- Works with 75+ tour guides on a daily basis to deliver visit program. Recruit, hire and manage the UPIP student works to cover the Front Desk.
- Promptly address all guest communication for the Visit Program including telephone, voicemail, and written inquiries for information regarding campus tours, other visit programs or admissions requests.
- Maintain accurate records and provide timely activity reports.
- Analyze tour reports and visit surveys to determine areas for improvement, ensure adequate staffing for events, and make recommendations for efficient use of staff during busy periods.
- Annually review the tour guide training manual to ensure the accuracy and consistency of the information.
Other Work Responsibilities
Other duties as assigned
Departmental Preferred Experience, Skills, Training/Education
- Bachelor’s degree preferred.
- Preference given to graduates of UNC Charlotte and the volunteer Niner Guide Program, campus tour guide.
- Demonstrated competencies gained through one to three years of experience in volunteer management, program coordinator, or an equivalent combination of education experience.
- Employee should be proficient in Word, Excel, PowerPoint and some desktop publishing software.
- Experience in coordinating and leading groups of volunteers
- Experience in program planning and administration
- Experience providing quality service to internal and external customers
- Experience in compiling, drafting and proofreading documents and reports
- Extensive experience in scheduling or coordinating meetings and events
Necessary Licenses or Certifications
Work Location
Gage Undergraduate Admissions Center
Posting date
05/16/2023
Closing date
05/30/2023
Proposed Hire Date
06/19/2023
Contact Information
Special Notes to Applicants
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two
current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
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