Framework IT is Chicago’s premier IT Managed Service Provider with a mission of reinventing technology by updating how it is serviced. We base our vision on a ‘client-first’ motto to focus on their business needs and challenges, then design their support solutions.

We believe that investing in the health, happiness, welfare and continued career development of our employees and community allows us to spearhead the next big ideas that will shape the way technology enhances the world around us. Framework IT was founded on the fundamental need to enhance our community and culture through technology. We work together to grow together.

Framework is growing at nearly 100% year-over-year. To continue at this pace, we’re going to need talent, that’s where you come in. The vCIO’s primary role is to act as the trusted advisor to the clients of Framework IT, and help guide them through all things at the intersection of business and technology. In addition the vCIO will be the authority for all of their respective clients’ needs from sales through onboarding, to service, and project management.

Who you are:

Our hiring decisions are based on who you are, not only on what you can do. While skills are important, at Framework we hire the person – not the skillset. Therefore, we are looking for someone that has our values at their core.

• Teamwork: We work together and for one another.
• Pride: We believe in the importance of our work.
• Dynamic: Life is always teaching so we will continue learning.
• Integrity: We believe successful relationships require honesty.
• Open Minded: We are open to new ideas.

What You’ll Do:

CIO Responsibilities

• Work as CIO for Managed IT clients by planning, preparing, and leading initiatives

• Project Management of all projects for their clients

• Conduct business reviews with clients

• Conduct monthly check-ins

• Strategic road mapping

• Act as trusted advisor for clients

• Lead sales initiatives on journey items as well as other ad-hoc requests

• Assist sales with pre-sales engineer work, perform assessments

• Handles all quotes for their clients

• Identifying technology risks to a business

Projects

• Serve as monitor and control of projects within partnership base

• Coordinate with Client and Project Lead Engineer to provide updates and address gaps or issues within a project lifecycle

Collaboration

• Works closely with team on all quotes for your clients

• Address escalations from the service team with assigned partners as needed

• Assists in the development of the company tech stack/offering to partners with the VP of Consulting

Back-end/Admin

• Submit timesheets promptly, thoroughly, and accurately, with appropriate breakdown of billable time by activity.

• Documenting all changes and updates. Prepare comprehensive work product documentation, checklists, training materials, and standards documents to ensure high-quality service delivery, efficiency, and effectiveness.

What You Possess:

• Desired Education/Certifications: - A+, N+, MCP, CCENT, CCNA

• College degree or commensurate experience (5-7 years)

• Desired Technical Knowledge of:

• Networking

• OSI Model

• Hardware (Switches, Firewalls, APs)

• Connectivity

• Systems

• Windows Server Operating Systems

• Windows Workstation Operating Systems

• Virtualization Hypervisors

• Minimum 3 years Managed Service Provider experience preferred

• Experience with a PSA (ConnectWise preferred)

• Experience serving as a Project Manager preferred

• MSP vCIO experience preferred

• Physical requirements: ability to lift, carry, or move light hardware, up to 35 lbs. for delivery and installation purposes.

What We Offer:

• $90,000 - $120,000 Starting Salary Commensurate with Experience and Skills
• Robust Medical coverage options plus Dental and Vision
• 401k with partial company match
• Generous PTO and Flex time off policy
• Hybrid and/or Remote Work environment
• Skill development and technical training from IT experts in the field
• Training and exam certifications reimbursement
• Collaborative culture
• Free parking at Chicago office
• All the snacks you could need (in office)

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