ESSENTIAL JOB FUNCTIONS

• Provide guest service, and serve as serve initial contact person for bus groups.
• Serve as host for Jackpot Junction bus trips (e.g. share casino-wide promotions, entertain guests through planned activities, etc.).
• Assume responsibility for guest tracking via Crystal Reports in Oasis system.
• Engage in telemarketing.
• Serve as initial contact person for RV Park guests seasonally, utilizing Campground Manager software.
• Answer incoming calls, and direct to appropriate persons.
• Handle Promo Play distribution via Personal Banker in Oasis system.
• Adhere to Tour & Travel dress code.
• Perform other duties and responsibilities as assigned.

EXPERIENCE & QUALIFICATIONS

• 1-2 years of travel and/or sales experience preferred, but not required.
• Must possess valid Minnesota drivers license. (Applicants with an out-of-state drivers license must obtain Minnesota license within 30 days of hire.)

SKILLS, KNOWLEDGE & ATTRIBUTES

• Excellent oral and written communication skills.
• Strong Microsoft Word and Excel skills.
• Strong leadership and organizational abilities.
• Strong problem-solving abilities.
• Knowledge of general office procedures.
• Knowledge of basic office equipment.
• Able to drive company-owned vehicles to transport guests.
• Able to adhere to all department and company policies and procedures.
• Guest service-oriented.
• Friendly, outgoing personality.
• Neat, professional appearance.
• Self-motivated and dependable.
• Positive, energetic attitude.

UNIVERSAL REQUIREMENTS

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

PHYSICAL DEMANDS

• Mobility inside and outside the facility.
• Able to work long hours as needed.

While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.