Job description

City Experiences is seeking a Tour Concessionaire for our City Experiences operation in Baltimore, MD.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The successful concessionaire will facilitate an unforgettable sight-seeing experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and comparative beverage & food sales.

Essential Duties & Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
• Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices
• Engage guests in friendly conversation while underway, volunteering information on sights, and suggesting items from beverage and concession men.
• Set up and break down concession stations - stock and restock station according to prescribed par specifications, clean stations thoroughly in accordance with standard operating procedures
• Accurately charge guests for onboard purchases; enter order into the point-of-sale system, collect payment and return all change
• Maintain the cleanliness and safety of all common areas and service stations
• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Other duties as assigned by the manager or supervisor on duty

Requirements & Qualifications:

• High School Diploma (or GED or High School Equivalence Certificate) required
• At least one (1) year of previous bartending experience required
• Energetic and enthusiastic personality essential
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must have comprehensive knowledge of beverage recipes
• Basic computer skills are required
• Must possess a service orientation – actively looking for ways to help others
• Will work for extended periods of time without sitting
• Required to lift heavy items such as liquor boxes and ice bins up and down stairs
• Responsible for bar till; proper cash handling is required
• Will be required to be available for work on all major holidays
• Must meet state age requirements

Job Types: Full-time, Part-time, Seasonal

Pay: From $13.25 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid sick time
• Paid training
• Referral program

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Baltimore, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Bartending: 1 year (Preferred)

Work Location: In person

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