Job description
Overview
The Ambassador is responsible for greeting and checking credentials for pool entry. They will be responsible for assuring sales of outdoor amenity, as well as food and beverage delivery to waiting guests.
The Pool Ambassador will always conduct themselves in manner which supports the Core Values of Sunriver Resort:
Trust,
Commitment &
Open and Honest Communication
They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities
- Plans and coordinates flow of guests at the Cove
- Greets incoming guests
- Have a daily In-House list as well as VIP list
- Cleans and resets lounge chairs and dining area as needed- opens\closes umbrellas daily
- Ensures guests are comfortable and welcome if required to wait
- Answers restaurant telephone, responding to guests’ questions in a professional manner
- Maximizes the seating of the Cove
- Attends mandatory monthly department meetings
- Assists servers, bussers and bartenders with refilling beverages and/or clearing lounge chairs
- Completes all assigned side-work, obtaining MOD or Supervisor signature when complete
- Informs server of any potential guest issues
- Familiarizes him/herself with menu & make recommendations on menu as needed
- Remove soiled towels as guests are complete with them
- Prep Cabanas for each guest
- Assists servers with monitoring lounge chairs for customer satisfaction, quality and additional service
- Maintains water service station, garbage removal and food service condiments
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Addresses any guest issue promptly and with concern
- Offers guests assistance with resort directions, activity suggestions, etc.
- Provides assistance to pool staff as needed
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
- Acts with responsibility towards all company property, supplies and equipment.
- Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
- Remains alert, courteous and helpful to the guests and colleagues at all times.
- Performs other duties as assigned
Qualifications
- High school education preferred
- Prior food and beverage experience preferred
- At least six months customer service experience preferred
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write and speak English
- Must be able to accurately follow instructions, both verbally and written
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Must be able to work under pressure
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers Card and CPR credentials
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
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