Job description
Healthcare Realty Trust (NYSE:HR), a real estate investment trust, is recruiting for a Tenant Account Representative in our accounting department. This is a fully remote position, however, the ideal candidate will be located in Scottsdale, AZ, Nashville, TN or Charleston, SC. We offer a competitive salary/benefit package with excellent growth opportunities. Please send your resume and cover letter to resumes@healthcarerealty.com.
The Tenant Account Representative will focus on a portfolio of tenant accounts to post all cash, monitor non-payments, short payments and account disputes. In collaborating with other departments across the organization, they will help identify and resolve tenant account issues. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments and priorities change frequently.
Essential Responsibilities
- Accurate and timely posting of cash for a portfolio of tenants
- Pull check images and ACH information from US Bank using Vantage Point
- Research and coordinate the resolution of account issues and discrepancies
- Late Fee Waivers and reversals
- Security deposit and tenant refunds
- Credit apply batches
- Tenant Inquires
- Aged delinquency (detailed) review
- Reconcile accounts
- Prepaid rent review (daily)
- Follow up with tenant on Aging items/short payments
- Coordinate with other departments per set escalation rules
- Collections Workflow in Salesforce
- Contact appropriate departments for copies of work orders, support, etc.
- Other duties as assigned
Skills and Requirements
- High School Diploma or Equivalent
- 2+ years of Cash Application experience preferred
- 2+ years Customer Service or Collections experience preferred
- Excellent verbal and written communication skills
- Intermediate to advanced level knowledge with MS Excel, Word and Outlook
- Ability to work independently and prioritize effectively in a fast-paced environment
- Excellent deductive reasoning and problem solving skills with a willingness to research
- Strong attention to detail with a focus on accuracy
- Team player; willingness to help department meet goals and responsibilities
- Proven ability to overcome obstacles and get results
Please visit our website at
https://www.healthcarerealty.com/company-profile/
to learn more about our great company!
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