Title: Technology Technician I

Provides Tier 1 support for district technology.

Duties and Responsibilities:

• Repairs, maintains, and upgrades technology-related equipment
• Reads and interprets schematics, wiring diagrams, and manuals
• Operates standard and specialized electronics devices in testing and troubleshooting computer and other technology-related equipment
• Maintains an inventory of electronics components needed to make timely repairs
• Uses a work-order tracking system for routine repair and maintenance of equipment
• Refers complex problems to higher tier of technical support
• Performs miscellaneous job-related duties as assigned
• Maintains basic knowledge of electronic principles and fundamentals of physics as applied in electronics
• Maintains general knowledge of computers and related technology devices
• Maintains general knowledge of electronics devices
• Maintains familiarity with the operation and uses of standard test equipment
• Maintains basic knowledge of mathematical principles as applied in electronic circuit analysis
• Systematically troubleshoots standard electronics devices
• Communicates effectively with users
• Participates in long and short range technology planning
• Trains technical staff at the building level to follow proper operating procedures necessary to maintain the integrity of the network
• Maintains documentation regarding network configuration, operating procedures, and service records relating to network hardware and software
• Assists in developing and providing training to building level faculty and staff in the proper operation of the local area network
• Attends classes, seminars, conferences and reviews professional literature to enhance knowledge of trends and developments related to local area network systems
• Performs other duties and responsibilities as assigned by supervisor

Knowledge, Skills, and Abilities:

• Working knowledge of hardware, software, networking, and telephony.
• Skills in the use of tools and equipment to repair hardware, software, networking, and telephony.
• Working knowledge of ethernet cabling (installing, troubleshooting, and repair).
• Ability to communicate effectively with all levels of technology users.
• Working knowledge and experience with Google for Education.
• Working knowledge of Google Chrome and Chromebook Repair.
• Working knowledge and experience with Microsoft Windows.
• Working knowledge and experience with MacOS and iOS.

Physical Requirements:

• Must be able to physically perform the basic life operational functions of reaching, walking, standing, talking, lifting, hearing, typing, and repetitive motions.
• Must be able to perform heavy work exerting up to 50 pounds of force on a regular basis to carry equipment, and/or up to 20 pounds of force frequently and a negligible amount of force to constantly move objects.
• Must possess the visual acuity to prepare data, work with record processes, and do extensive reading and research.

Minimum Education and Experience:

• Graduation from a two-year college or technical school with a degree in a related field and three years of experience, or an equivalent combination of education and experience.
• CompTIA A+ required or obtained within 12 months of employment.

Reports to: Director of Technology