Job description
Your Day as a Craftable Technical Support Representative
You will be responsible for offering new and existing Craftable customers with a high-touch customer experience, supporting customers via chat, phone call, email, submitting help tickets to address potential system issues. You will work closely with our Support Team Leads, our Customer Success team, and our engineering team to respond to customer inquiries and develop a thorough understanding of our company’s technical platforms.
Your Role in Action
- Acknowledge customer issues to provide solutions and/or alternatives in a timely manner
- Act as the technical liaison between internal teams and customers
- Track and analyze customer encounters to identify errors, inconsistencies and possible areas of improvement
- Educate customers on how to use our software by delivering platform training as their needs evolve
- Follow up with customers to ensure resolution and satisfaction
- Meet or exceed personal/team metrics
- Maintain a positive, empathetic and professional attitude toward all customers
What You Bring to the Table
- High school diploma or equivalent is preferred
- 2+ years experience with Customer Support via inbound and outbound call, chat, and email
- 1+ year experience within Software as a service (SaaS) environments
- Software implementation and/or project coordination experience a plus
- Experience in the hospitality industry a plus
- Knowledge of cloud software suites such as G-Suite
- Excellent communication skills; written and verbal along with active listening
- Passion for the use of modern technology
Your Benefits
- Medical, vision, dental insurance
- Unlimited PTO
- Competitive salary
- Vibrant company culture with frequent team building events
- Fast paced learning environment with significant availability for new opportunities to grow
Your Benefits
$50,000 – $55,000 / year
- Medical, vision, dental insurance
- Unlimited PTO
- Competitive salary
- Vibrant company culture with frequent team building events
- Fast paced learning environment with significant availability for new opportunities to grow
Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!
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