Leader in medical device manufacturing is looking for Technical Services Representative in Skaneateles, NY for a contract role expected to last 12 months, possible extension, possible temp to perm. The Technical Services Representative requires personnel to troubleshoot medical equipment deployed in hospitals, clinics, doctor's offices, pharmacies, and other sales channels.

location: Skaneateles Falls, New York
job type: Contract
salary: $15.00 - 16.63 per hour
work hours: 8am to 5pm
education: Associates

responsibilities:

• Take ownership of customer and partner issues through resolution by providing technical support to our customers and partners via phone, email and other support channels as required.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer and partner issues related to application use and configuration.
• Assist field service technicians with remote troubleshooting activities (hardware and software).
• Provide prompt and accurate feedback of issue status to customers and partners.
• Effectively and professionally communicate complex technical issues to a broad range of customers, partners, and departments internal and external to the organization.
• Accurately and professionally document all communication with customers and partners within the call and quality system according to regulatory requirements.
• Proactively collaborate with peers to assist in resolving customer and partner issues.
• Escalate customer issues to Tier II/III teams as needed.

Skills:

• Requires excellent interpersonal and relationship skills, innovative approach to problem-solving.
• A commitment to quality and customer service is required.
• Prior call center experience preferred, BMET experience highly desired.

Education and Experience:

• Associates degree in electronics or computer technology is preferred, equivalent experience is acceptable combined with technical certifications.
• Requires 3 to 5 years of experience in network system support, call center associate or acute care experience with a technical background.

• Experience level: Experienced
• Education: Associates

• Medical Device
• Quality

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).




For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.