Systems Analyst
Job description
About Houston-Galveston Area Council
The Houston-Galveston Area Council is one of the largest regional planning commissions in the country, with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.
We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.
What will I be doing?
ü Perform duties related to 9-1-1 call handling equipment and network call routing and system analysis work. This work includes installation, configure, and monitoring of workstations, servers, routers, and firewalls
ü Perform preventative maintenance on 9-1-1 telecommunication systems, associated software and hardware, and peripheral equipment
ü Maintain records of system performance and operations
ü Assist in the planning and preparation for 9-1-1 telecommunications equipment and network upgrades and/or replacement
ü Troubleshoot, repair, test, install, customize, and maintain 9-1-1 telecommunications components to resolve operational issues and restore services. This will include responding to inquiries from service providers, 9-1-1 Public Safety Answering Point personnel, and vendors to provide technical assistance and support
ü Assist in monitoring the operation of voice, data, or video telecommunications equipment and network
ü Perform system moves and changes internally or via remote access and provide technical expertise
ü Assist in organizing and establishing operating controls and procedures for the 9-1-1 equipment and network
ü Ensure the stable operation and efficient performance of the 9-1-1 system
ü Monitor technology developments in telecommunication services, 9-1-1, and public safety industries; conduct research and assessment on trends and emerging technologies pertinent to the district’s 9-1-1 system and assist in the implementation of new 9-1-1 services
Key Qualifications
ü Extensive hands-on technical knowledge of client/server and operating systems and network systems
ü Experience working in a switched and routed environment
ü Advanced knowledge of telecommunications services and networks (voice, data, mobile)
ü Proficiency in Microsoft Office applications, databases and word processing software
ü Ability to plan, review and prioritize workloads
ü Willing and available to travel, take calls after-hours, and be on call on weekends and holidays
ü Strong written and verbal skills
ü Candidate must pass and maintain call handling equipment maintenance certification
ü Certifications in Cisco and Microsoft is an asset
ü Preferably three (3) years of experience in 9-1-1 system operations
ü Systems experience gained through working in a public agency
Do you have…
ü Bachelor’s degree in an applicable academic discipline or related field of study
ü 3 years of experience working with local government, nonprofit programs, school or in job related duties
H-GAC is an equal opportunity/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.
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