Function:

Under the supervision of the Manager of Development and Operations this person performs advanced day-to-day software and hardware related technical assistance for all District end-users, level one technical support, and is the team lead for the Support Technician team.

This job includes, but is not limited, to any or all of the following skills, duties and responsibilities:

General Duties:

• Public Relations
• Participate in daily stand-up’s
• Device repair
• Software installation
• Device imaging

Specific Duties:

• Analyzing, troubleshooting, and evaluating technology issues.
• Entering and updating support tickets.
• Analyzing support requests and ensuring the Support Technician team is responding adequately, appropriatelyi, and in a timely manner to requests and incidents.
• Escalating issues as appropriate.
• Coordinating parts ordering and monitoring logisitics.

Requirements:

High School Diploma or equivalent. Background check is required. Continuing education mindset is required. CompTIA A+, Network +, or equivalent certifications preferred. A minimum of three years of support experience preferred. Experience supporting technology in K-12 learning environments preferred.

Application Procedure:

When applying for a position with the Midland Public Schools, interested candidates must complete an application in order to be considered an official applicant. To complete the application process, you will need to complete the online application at https://www.midlandps.org/content/employment-opportunities. Your application will be retained in active status for one school year. If your qualifications meet our needs, we will contact you for further information and a possible interview. Please do not send paper documents! When completing your application, you will submit your documents electronically. If you cannot upload your documents, be prepared to provide this information should you be called for an interview. Note: You assure that we have a complete record of your candidacy if you upload all materials yourself.