Job Purpose: The Quality Supervisor manages the members of the iLIFE Quality team, including but are not limited to the following roles: Operations Analyst, Business Analyst, Project Manager, Process Improvement Specialist, Quality Control Analyst, Program Integrity Specialist, Training Coordinator, and Technical Writer. This position also supports the Quality Manager in the development and maintenance of quality protocols and processes for iLIFE staff to ensure compliance with contract requirements and identifying opportunities to enhance the use of best practices and innovation within the industry.

Reporting Relationships
Reports To: Quality Manager
Direct Reports: 10-15

Essential Job Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
1. Supervises the daily activities, coordinates resources, and sets priorities for the team to ensure task completion.

2. Coach and develop the members of the Quality Team both in-person and remotely through managing performance, productivity standards, service level requirements, attendance, staffing, and engagement to foster a positive and productive team dynamic.

3. Establish priorities and ensure maximum usage of Quality Team resources.

4. Produce regular reports to the Quality Manager on team productivity using key performance indicators, the status of current quality initiatives/improvement efforts.

5. Support the Quality Manager in partnering with iLIFE and CFI leadership to achieve strategic priorities by promoting principles and practices that improve quality, build client trust, and improve operational performance.

6. Support the Quality Manager in developing and implementing quality change initiatives and events, such as: audits, quality management plans, performance improvement projects, Kaizen events, and issues resolution through root cause analysis.

7. Build constructive working relationships with iLIFE staff and leadership, CFI partners, and external stakeholders.

8. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks, and participating in professional societies.

9. Support performance improvement projects at program locations through consultation, training, and staff engagement.

10. Collaborate and assist with all levels of personnel within the program to achieve common goals as directed by manager

11. Maintain compliance with policies and procedures, and maintain adherence to safety/security rules/regulations

Supervisory Responsibilities:

• Performs human resources responsibilities for employees which includes onboarding, training, coaching on performance, completes performance reviews and overall employee morale. Recommends hiring, terminations, compensation changes, promotions, corrective action decisions and terminations. Reviews and approves the accurate report of time.
• Responsible for ensuring that personal actions, and actions of employees supervised, comply with the policies, regulations, and laws applicable to the program funders, contracts, and CFI business.

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)
Minimum Required Education: BA/BS in a related field
Minimum Required Experience:

• Minimum of 2-4 years experience in related field including experience leading and developing staff members performing jobs of varying responsibility.
• Experience in process improvements or project management and demonstrated and measurable cost savings/performance improvement of over $250,000.
• Lean, six-sigma, PMP or related experience desired.

Required License/Certification/Registration:
Issued By Governing Body: n/a
Travel outside of office: n/a
Required Valid Drivers License: n/a
Required Auto Insurance: n/a
Knowledge Skills Abilities:

• Deep understanding of the regulatory environment and rules and regulations applicable to a diversified financial services firm.
• Ability to effectively communicate the totality of the impact of a proposed solution; and success at implementing whats best for the company overall.
• Clear communication of the difference between regulatory requirements, industry standards and business risk decisions.
• Knowledge to use work related equipment and applications such as cell phone and texting, computers, photo copier, Microsoft Office, and Teams.
• Exceptional client focus: ability to effectively and quickly build relationships and establish trust, respect, competence and confidence.
• Strong conceptual, strategic and tactical planning and communication skills and effective establishment of and commitment to business goals, while constructively motivating people to achieve superior results.
• Experience consulting with all levels of management and working collaboratively with various groups with potentially varying objectives.
• Must possess excellent time management and organizational skills, present professional image and be strongly customer oriented

Physical Requirements, Visual Acuity, and Work Conditions:
Physical Requirements: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Talking, expressing, or exchanging ideas by means of the spoken word. Hearing, perceiving the nature of sounds at normal speaking levels with or without correction
Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.