Job description
Title: Student Support Specialist
Agency: Virginia Western Community College
Location: Roanoke (City) - 770
FLSA: Non-Exempt
Hiring Range: Salary commensurate with qualifications
Full Time or Part Time: Full Time
Additional Detail
Job Description:
Virginia Western Community College is a two-year public institution of higher education operating under the Virginia Community College System, a statewide system of community colleges. The College operates under the policies established by the State Board for Community Colleges and the Virginia Western Community College Local Advisory Board.
- Associate degree in administrative support or a related field or an equivalent combination of education, experience and/or training.
- Customer service training and experience working in a high-traffic environment with diverse populations while effectively managing multiple responsibilities and tasks.
- Excellent organizational skills with the demonstrated ability to prioritize responsibilities in a high traffic environment and meet established deadlines without compromising service.
- Computer skills and related software training, including Microsoft Word, Publisher, Excel, Access, and Outlook, as well as experience with Student Information Systems (like PeopleSoft) and Case Management Systems (like Navigate).
- Ability to exercise sound judgement and interpret policies and procedures.
- Demonstrated ability to establish and maintain effective working relationships with students, colleagues, and the general public.
- Ability to work effectively in a team-oriented environment.
- Ability to communicate effectively, orally and in writing, with persons from diverse social and economic backgrounds.
- Excellent problem-solving skills with the ability to accurately perform detailed audits of student records.
- Strong mathematical skills and attention to detail.
- Well-developed public speaking and presentation skills.
- Experience supporting students in a higher education setting.
- Experience hiring and supervising employees.
- Experience managing and improving processes and workflow.
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