Student Supervisor
Full Time
Kansas City, MO 64111
$49,935 a year
Posted Today
Job description
Position Information
Position Information
Career Opportunity Number
23-060
Position Title:
Student Services Supervisor
Location
Administrative Center
Position Type:
Full-Time
Class Category
Classified Staff
Job Open Date
05/15/2023
Job Close Date
05/28/2023
Open Until Filled
No
Initial Screen Date:
05/31/2023
Minimal Qualifications:
- Bachelor’s degree;
- 1 year experience in administrative management, student support services or related area.
- Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Preferred qualifications:
Preference will be given to individuals who possess:
- Master’s degree
- Call Center experience (as supervisor preferred)
- Customer service experience
- Supervisory experience (3 Years preferred)
- Training experience
- Experience in Higher Ed (community college preferred)
- Experience working in Student Development
- Project management experience
- Bi-lingual or multiple languages
- Technical knowledge/experience with knowledgebases, phone systems, service desk systems, websites or call center software packages
Work Hours
Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.
Compensation
The annual salary is $49,935. A competitive benefit package is included.
Special Instructions to Applicants
PLEASE
NOTE
:
- Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration.
- Interviews will be conducted by a hiring committee.
- We offer all full-time employees medical, dental, vision, and life insurance plans, as well as retirement, 403b, employee assistance, tuition reimbursement, and flexible spending and health savings account. We have a generous time-off policy including vacation, sick/personal days, holidays, and paid spring and winter break.
We can’t wait to show you why Metropolitan Community College is a great place to work!
Class Summary
Incumbents manage the day-to-day operations and personnel of the student services office and the student business office. Incumbents may be assigned to lead the design, development and pilots of the new student case management model and services, and provide assistance to other student services offices.
Typical Essential Duties
- Supervises staff to include: prioritizing and assigning work; coordinating staff operations; conducting performance evaluations; coordinating staff training; and implementing hiring, discipline, and termination procedures.
- Manages operations in the assigned area of function; work may involve developing operational plans, and ensuring that all student services, advising services, call center, and/or business office operations, to include record management, student financials, enrollment, case management, and customer service functions, are performed in accordance with regulatory and policy requirements.
- In conjunction with the office of the Registrar and the Enrollment department, creates, implements, and monitors policies and procedures relating to student records and financial accounts.
- Interprets and fairly applies FERPA guidelines and maintains related records in accordance with campus and federal guidelines.
- Develops and monitors an assigned budget; work may involve monitoring expenditures, analyzing financial information to determine trends, and approving purchase and other requests.
- Designs and develops new case service models and initiatives; work may involve assessing academic and support needs; evaluating case management systems; training staff to perform case management and advising duties; and assisting with collecting and analyzing data related to the new case management system.
- Provides proactive assistance to address students’ academic and support needs; work may involve providing academic advising services by assessing students’ needs, tracking student progress, providing resources and necessary information and guidance, and preparing academic plans aligned with student goals.
- Monitors fiscal records and processes; work may involve coordinating with assigned staff to ensure that fiscal reports are completed and records are maintained in accordance with applicable policies and procedures; refunds are administered appropriately; payment transactions and scholarships are appropriately posted and processed; and third parties are billed and cash is managed in accordance with applicable guidelines.
- Prepares, maintains, scans, reviews, updates, and/or coordinates the preparation or maintenance of general and critical academic, financial and operational records; and prepares analytical, operational, and statistical reports to facilitate management decision making and departmental operations.
- Collaborates with students, faculty, vendors, students services staff, student services providers, other campus students supervisors, district offices, and other internal and external staff, departments, and agencies, and attends committee and other meetings, to communicate information, represent the department/College, provide recommendations, develop and revise processes and procedures to improve service delivery, troubleshoot/resolve issues, promote College operations, to support the implementation of case management, and facilitate related operations in the assigned area of function.
Knowledge
- Knowledge of supervisory principles, practices and techniques;
- Knowledge of business methods, principles and practices;
- Knowledge of project management principles;
- Knowledge of principles in assigned area of operations;
- Knowledge of principles and practices of conflict resolution;
- Knowledge of principles and methods of qualitative and quantitative research;
- Knowledge of principles and practices of budgeting and fiscal management;
- Knowledge of best practices, trends and emerging technologies;
- Knowledge of principles and techniques of effective oral presentations;
- Knowledge of applicable federal, state and local laws, codes, regulations;
- Knowledge of customer service principles;
- Knowledge of specialized equipment relevant to area of assignment;
- Knowledge of modern office technology;
Skills
- Skilled in supervising and evaluating staff performance;
- Skilled in training and coaching staff;
- Skilled in providing project/program management, organization and coordinating logistics;
- Skilled in researching industry trends, solutions and best practices;
- Skilled in reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data;
- Skilled in interpreting, monitoring and reporting financial information and statistics;
- Skilled in authoring, reviewing and editing complex reports and documents;
- Skilled in reviewing and evaluating program compliance;
- Skilled in interpreting and applying applicable laws, codes, regulations and standards;
- Skilled in providing customer service;
- Skilled in utilizing a computer and relevant software applications;
- Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.
Positions Supervised
Physical Requirements
Positions in this class typically require: feeling, grasping, hearing, fingering, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.
Licensing Requirements
None.
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