Job description

Position Summary: Maintain and review student accounts records: prepare journal entries that affect tuition/fees; research and determine adjustments including temporary clearances and interest calculations. Authorize registration and transcript overrides to student accounts; transmit student account information to other University offices. Reconcile charges and payments; recommend deferments, temporary clearances, and interest and finance charge waivers for students in arrears. Serve as primary source of information on policies, procedures, tuition accounts, methods of payment, payment plans, and provide general and more specialized information. Respond to complex customer service inquires displaying a comprehensive knowledge of departmental and University policies and procedures. Interact with the general public as NYU liaison and with University personnel to resolve issues and problems. Prepare a variety of reports; compile statistics and summarize data. Assist with registration. Provide support services to other Washington Square Bursar's Office areas. Qualifications: Required Education:
High School diploma or equivalent.

Required Experience:
3 years' related experience. Experience providing customer service.

Preferred Experience:
2 years of office experience (with Associate's degree). 1 year of office experience (with Bachelor's degree). Experience working in a University Bursar department or financial firm processing a high volume of transactions.

Required Skills, Knowledge and Abilities:
Advanced-level skills with Microsoft Excel and Word. Knowledge of financial software applications.

Preferred Skills, Knowledge and Abilities:
Advanced level customer care and communication skills (i.e. written and verbal).
Additional Information: In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $34.629. This rate is based on bargaining unit contracts.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.