Job description

Position Summary:
This position is responsible for managing the collection and resolution activity of Brady US, Brady Canada, and Electromark. Role includes communicating with customers through various methods to obtain payment on outstanding receivables as quickly as possible to keep customer accounts current.

Works closely with Customer Service, Sales Operations, Channel, Cash Applications, and Collections.

Essential Duties and Responsibilities:

• Works closely with customers to determine barriers for non-payment on past due invoices and works to resolve those barriers.
• Prioritizes collections on large dollar amounts to drive working capital improvements.
• Works closely with customers and internal Brady team to timely resolve customer deductions taken
• Utilize Get Paid and SAP to assist in performing collection and deduction research
• Effectively present complex information and respond to questions from internal and external customers
• Sends statement, aging reports, and invoice copies to customers as required
• Demonstrates a working knowledge of Brady’s various pricing and rebate programs, return policy, sales orders, credit, debits, and cash application.
• Understand and follow all Credit & Collection related policies and processes
• Supports team members through teamwork and meets individual and team goals.

Required Knowledge, Skills & Abilities:

• Bachelor’s Degree required or
• 1 - 2 years of experience in collections/AR, customer service, or accounts payable.
• Analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Microsoft Excel – initial level experience.
• Strong organizational and time-management skills; attention to detail.

Desired Characteristics: Knowledge, Skills & Abilities

• BA/BS in accounting, finance or related business field preferred.
• Customer service and/or Credit & Collections experience preferred.
• SAP, Pega, and/or Get Paid experience a plus.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Call center

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Milwaukee, WI 53223: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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