Lab Stock and Service Lead (2nd Shift)

Monday-Friday 1:30pm-10pm

Are you looking for a career that will bring you “home?” A career with a company that is growing in store count and has an excellent leadership team? Well, you just found it!

One of the nation’s TOP optical companies, Eyemart Express is seeking candidates with optical, lab, manufacturing and/or production line experience for a position in our centralized Optical Lab based at our Home Office.

For nearly 30 years, Eyemart Express has been setting the pace and the standard when it comes to delivering an awesome customer experience along with great prices and the fastest service anywhere! We have full-service labs in every one of our stores! And we’re growing every year with new stores opening throughout the country. Your career growth potential is endless!

So, if you’re looking to join a company that leads the industry in service, quality & speed, and that is rapidly expanding to well over 200 stores, then Eyemart is the place for you! If you have the drive, the teamwork, and the talent, then we want to talk to you. Take a look at some of the things the role consists of and apply today!

Job Description:

This associate is a member of the Eyemart Express Central Lab team and will be responsible for handling all internal lab customer service tasks with the goal of providing timely and effective customer service to our retail stores and labs in the field. This associate has ownership of the entire lens order process - from job entry point from stock to lab - and is the primary liaison between the HO and Field lab teams.

Duties and Responsibilities

• Utilizes the email template system or telephone to problem solve orders and provides transparent communication to field.
• Ensures lens area lab positions are fulfilling quotas in and clearing the stock room que as goals require.
• Uses objective processes to pull correct lenses for work orders. When jobs fall outside normal processes, subjective understanding of optical manufacturing is required to pull correct product and enter lab workflow.
• Utilizes fulfillment to track trends in workload and identify turn time gaps.
• Prepares and submits reports to Home Office Lab Manager using MS Excel and MS Power Point in order to contribute to the continuous improvement process of Lab operations.
• Attends weekly leadership meetings with Central Lab Manager and provides daily huddles or timely scheduled meetings with associates on lens area/customer service topics.
• Assists Production Managers in answering phone calls daily from the field to quickly identify service-related issues and resolve.
• Generates customer service culture in the Home Office Lab by focusing on strategically relevant goals provided and exemplifying behaviors that support said goals.
• Receives and performs tasks from Central Lab Manager and VP of Lab Ops as relevant situations evolve.

Education and Experience Requirements

• High School diploma or GED is required. Further education in business administration or customer service preferred.
• Optical Lab or Optical Retail background is preferred.
• 2+ of relevant work experience in customer service is preferred.

Skill Requirements

• Excellent verbal and written communication skills, as well as strong active listening skills.
• Effectively collaborates with others as a part of a team to reach mutually agreeable outcomes and to resolve potential conflicts. Builds relationships and works well across functions.
• Current, or ability to gain, understanding of Optical Manufacturing concepts specifically relating in product to RX match.
• Essential problem-solving skills.
• Proficient in analyzing quantitative data using MS Excel. Excellent analytical skills. Ability to utilize data-driven insights about important departmental metrics to improve inventory levels and lower the cost of all essential items.
• Manages multiple assignments simultaneously and has strong organizational skills.
• Employs effective time management skills.