Job description

The Arc Central Chesapeake Region (The Arc) supports people with intellectual and developmental disabilities (I/DD) to live, work, and connect with their community.

For nearly 20 years The Arc has been providing Fiscal Management Services (FMS) to Marylanders with intellectual and developmental disabilities who choose to self-direct their lives. Today we support over 1800 participant employers enrolled statewide. The work Self-Directed Services does directly supports employers with I/DD to exercise their budget and employer authority. Over the last two years The Arc has seen significant growth in Self-Directed Services, and we are expanding our administrative capacity to facilitate increased communication and support with stakeholders.

As a Stakeholder Relations Manager, Self-Directed Services, you will manage the customer services functions of our Self-Directed Services team. You will identify opportunities to improve our internal processes and ticketing systems, while facilitating excellent customer service. Excellent oral and written communications skills, and the ability to collaborate across the Self-Directed team will be essential to ensure you are providing efficient and effective guidance. This role reports to the Director of Stakeholder Relations and will play an essential part in the initial training and ongoing professional development for the team.

This role requires (3) years of experience in managing customer interactions with customers in a service-focused and informational environment as well as a High School Diploma or GED, though a BS in a related field is preferred. This position is a full-time position, Monday through Friday with occasional evenings and weekends. The wage is $70,000 per year with a competitive benefits package.

About The Arc Central Chesapeake Region
The Arc Central Chesapeake Region (The Arc) is a dynamic regional organization providing person-centered supports for people with intellectual and developmental disabilities to live, work, and connect with their communities. We advocate for equity and access for people with intellectual and developmental disabilities to live self-determined lives and foster opportunities towards self-sufficiency. To learn more, visit www.thearcccr.org.

The Arc highly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases. All new hires who have a COVID-19 vaccination card are encouraged to submit a copy to our People & Culture department.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Severn, MD 21144: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• customer service management: 3 years (Required)

Work Location: One location

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