Provides general administrative support to a facility/department. Maintains the facility/department daily operations.

Essential Functions

• Greets visitors, answers telephone, responds to questions or requests, and conveys messages as required. • Coordinates travel arrangements, meetings, updates and maintains calendar appointments. • Prepares required materials for conferences, meetings, calls, and various appointments. • Assists with creation of reports, presentations, etc., including researching, compiling, analyzing and/or developing necessary information and materials. • Ensures the efficient daily operation of the office and department functions, including maintenance of supplies and equipment. • Responsible for records management including organizing and maintaining office filing system. • Organizes and maintains office filing system. • Reads and analyzes incoming memos and determines the appropriate course of action. • Receives and responds to routine correspondence. • Serves as a knowledge resource to other employees.

Minimum Education

• High school diploma or GED required.

Minimum Experience

• Five (5) years experience required in clerical support or related area; two(2) of those years as an Office Administrator II or equivalent administrative experience supporting a manager-level or district staff position.

Required Skills, Abilities and / or Licensure

• Software skills, including use of Microsoft Office software and web-based applications. • General business skills such as typing; data entry and review; and use of phone, copier, and fax. • Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment. • Customer service skills necessary to effectively and professionally respond to requests. • Verbal and written communication skills necessary to explain complex and/or confidential information. • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. • Ability to mentor, coach and act as a knowledge resource to other employees. • Knowledge of concepts, practices, policies and procedures related to FXG operation.

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce