Job description
COMPANY: Rancilio Group North America, Inc.
11130 Katherine’s Crossing Suite 800 Woodridge IL 60517
https://www.ranciliogroupna.com
POSITION: Service Coordinator
LOCATION: Woodridge, IL
CONTACT: Tara Walters, twalters@ranciliogroupna.com
Rancilio Group North America is looking for an enthusiastic and professional Service Coordinator to join our After Sales team.
About Rancilio Group North America
Rancilio has a rich heritage in the coffee equipment industry that began in Italy in 1927. Rancilio has continued to invest in the research and development of advanced brewing technology. This valuable experience and continuous innovation have resulted in machines that are tailored to the needs of coffee professionals in over 100 countries around the world. Rancilio Group North America was established in 1999 to provided sales, warehousing, and distribution as well as technical support services throughout the entire United States and Canada. In 2013 Rancilio Group was pleased to join the Ali Group which is a leading global designer, manufacturer, marketer, and servicer of a broad line of commercial and institutional foodservice equipment.
What Rancilio offers
- Health, dental, vision and life insurance
- 100% of employee plan cost & 50% of dependents plan cost is paid by Rancilio
- Paid time off
- 401K retirement plan & matching program
- Hybrid work options
- A beautifully designed office space with a café lounge and plenty of espresso creations
Service Coordinator Position
The Service Coordinator role provides excellent product support by gathering information from customers and technicians, generating work orders and following up to ensure overall customer satisfaction.
What the job entails
- Professional and friendly communication with customers, service companies and coworkers
- Gather and enter detailed information from technicians and customers
- Ensure product support and customer satisfaction
- Generate work orders to service companies.
- Maintaining organization in the After Sales Department and data bases.
- Educating customers on processes and procedures during product warranty period
Experience needed to succeed
- High School Diploma or GED required
- Excellent communication and customer service skills, and ability to work well in a team atmosphere
- Friendly, responsible, with good time management skills
- Detail oriented, organized and able to balance short term and long-term projects
- Basic understanding of coffee fundamentals a plus
- Experience with Salesforce, Microsoft, and Windows based programs a plus
Compensation
Based on experience.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Woodridge, IL 60517: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Work Location: Hybrid remote in Woodridge, IL 60517
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