Job description

SERVER IN DINING ROOM

APPLY ONLINE AT: https://www.royaloaks.com/careers
**
Text us at 877-276-9256

Full Time / Part Time / Summer Openings

$15.00 - $16.11 Hourly (No Gratuity)

Vaccination Encouraged, Not Required

16 years of age and older

No Experience Necessary

Job Openings: (Servers are required to work at least 1 weekend shift per weekend)

Dining Rooms:

• Independent Living
• Assisted Living
• Memory Care

Types of shifts:
(630am-2pm)
(7am-1130am)
(10am-7pm)
(330pm-7pm)
(4pm-9pm)

Part-Time = 15 or more hours per week / Non Benefit Eligible
Full-Time = 30 or more hours per week / Benefit Eligible

We have 2 brand new restaurants on our campus that are not open yet. They will be open soon. Until they open, you may work similar hours as mentioned above and train in other campus kitchens awaiting their grand opening scheduled spring 2023. Once they are fully opened, you will then work the hours mentioned above. We apologize for any inconvenience.

Our facility is Independent* Living, Assisted Living and Memory Care*

Working will give you freedom, values, friendships and purpose….come try it with us!

Great perks, a fun, and friendly culture!

PERKS: (Subject to Change)

• Your weekly work schedule is distributed to you 3-weeks in advance via an App on your Smart Phone.

• $25 bonus if you stay 2+ hours later on your scheduled shift. No weekly limit.

• $50 bonus if you pick up an extra shift of minimum 4 hours. No weekly limit.

• $75 bonus if you pick up an extra shift of 7.5+ hours. No weekly limit.

WHO ARE WE?

• We serve over 1200+ meals daily

• We have over 130+ Food Service Staff Members and we are growing

• We have 5 onsite dining rooms, including Café* Grill Dining, Casual Dining, Buffet Dining and High-End Scale Dining*

• We have 4 kitchens, including 1 kitchen measuring at 4500 square feet

• We have a large Catering Department for onsite private events for our residents and staff members

• Our Executive Chef Paul Kennedy was trained by Chef Albert Henri Roux who was a three Star Michelin winner in the UK. Our Executive Chef Paul Kennedy has* 20+ years experience working in London, Paris, Amsterdam, Dubai, Muscat, Doha, *Bangkok* & Washington DC. He is trained in cooking Classical French, Modern European, Middle Eastern Cuisine and Asian Cuisine. Follow him on Facebook or Instagram.*

COMING IN SPRING 2023:

• We will open 3 more dining rooms, including Contemporary Dining, Café* Grill Dining and Fine Dining*

• We will install a Stone Pizza Oven currently being hand-built in Italy for casual and gourmet* pizza's*

• We will open 2 more kitchens, including 1 kitchen measuring at 3000+ square feet

• We are currently hiring and will be ramping up our hiring needs in January 2023

Location:Royal Oaks Retirement Community
10015 W. Royal Oak Road
Sun City, AZ 85351
Cross roads are 99th Avenue and Grand Avenue, Sun City

Background Check:

• Royal Oaks is a Drug Free Workplace. Background checks, reference checks, TB testing, and drug screenings are part of the hiring process. Felony convictions should be disclosed, but will not necessarily bar a candidate from employment.
• Must be able to obtain a Fingerprint Clearance Card (Paid for by Royal Oaks). This process will be a criminal background check dating back to the incumbent’s age of 18 years. Royal Oaks will assist you with this process.
• Royal Oaks conducts pre-employment, random and reasonable suspicion drug testing in accordance with its drug-free workplace policy and has designated certain positions as safety-sensitive. Royal Oaks' general hiring policy does not discriminate against registered medical marijuana cardholders. However, in accordance with A.R.S. 23-493.06 Royal Oaks may decline to employ or to continue to employ persons in safety-sensitive positions based on the results of drug testing.

It’s time to take that first step toward a lifelong career of providing great customer service! The experience you gain at the growing 600 resident (soon to be 825) and 350 employee (soon to be 400) community is unmatched. We pride ourselves in important, challenging, and rewarding work that has exceptional impact on the residents we see day in and day out. The experience and family-centered environment you encounter here can be taken anywhere and the opportunity to learn, grow, and excel is endless.

We offer the following benefits:

• Medical/Vision/Dental for full time positions
• 403(b) Retirement Plan for full time positions
• FREE Fitness Program available to all staff members
• Competitive Pay
• Paid Time Off
• Volunteer Time Off, donate your time to help others without dipping into your PTO
• Covered parking
• 20% off meals
• Free Starbucks Coffee!!
• Scholarship Program
• Employee Referral Bonus
• Free membership to onsite Fitness Facility including Olympic size indoor pool and work-out equipment
• Annual Shoe Reimbursement (for many positions)
• Uniform (for many positions)
• Growth opportunities!
• Many more perks!

Position Summary:
Under the supervision of the Dining Services Manager, sets places at dining tables, takes orders, serves food and drinks, and answers inquiries about menu. Provides high quality, friendly service to residents and guests of Royal Oaks in the dining areas and at special functions.

Major Duties and Responsibilities:

• Greets residents and guests in a friendly manner within two minutes of being seated.

• Answers questions about food and drinks including their ingredients, preparation and accompanying items.

• Collects food and drink orders, confirms and repeats order for clarification.

• Attends to residents’ needs when delivering food and checks to ensure guest satisfaction.

• Maintains table appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary.

• Gives a warm and pleasant farewell to guests.

• Keeps station clean, sets up and takes down station appropriately.

• Polishes glassware and silverware and ensures all service work pre-set and delivered to tables are clean and sanitary.

-Consistently complies with Arizona State Department of Health Service standards. Ensures the safe and proper handling of all food items according to HACCP. -Adheres to safety practices and procedures.

• Attends shift meetings according to shift schedule.

• Keeps the Food Service Management Team promptly and fully informed of all problems or unusual matters of significance.

• Maintains confidentiality for resident to meet HIPAA guidelines.

• Full understanding of residents’ rights, including the right to be free of restraints and free of abuse. Is responsible for promptly reporting to the Director of Health Services, Director of Resident Services, or Chief Executive Officer (CEO) incidents or evidence of resident abuse or a violation of residents’ rights.

• May perform other duties such as assigned.

• Attends and participates in training activities, meetings and seminars and assists other departments as needed.

• Exhibit qualities of a team player and interacts courteously, appropriately with patience and concern for the needs of the elderly and maintains a positive attitude while interacting with residents, guests, families, and co-workers.

• Addresses problems and conflicts in a professional and effective manner with supervised staff, allowing for opportunities of learning and growth, and facilitating such opportunities in a respectful manner.

• Assists in maintaining a safe, neat, and clean environment. Reports all deficiencies to the appropriate person, such as equipment problems, need for repair or special needs of residents.

Busser

• Ensures residents and guests are seated at a clean and properly set table within the shortest amount of time possible.

• Sets up the bus stand, restocks and prepares bus stand for shift change or close.

• Properly completes service sequences, i.e., butter service, water service.

• Empties trash and spot sweeps the dining room.

• Prepares coffee and iced tea and restocks during the shift.

• Offers assistance to residents and guests by clearing away dishes and glassware and refilling beverages.

• Cleans and sanitizes throughout the shift.

Food Runner:

• Expedites orders from the kitchen to all dining areas.

• Coordinates the assembly of resident delivery meals; checks all meals for accuracy; ensures the timely delivery and retrieval of all room service orders.

• Helps set Buffet tables and decorations. Replenishes food as necessary.

• Cuts, portions, assemble, garnishes, dessert menu items for assigned service periods.

• Completes scheduled and assigned cleaning duties. Maintains work area in a clean, neat, and sanitary manner at all times. Is responsible for the cleanliness of the service side of the kitchen line and service work stations.

Knowledge and Skills:

• Has knowledge of Maricopa County food regulations and sanitation requirements.

• Obtains a Maricopa County food handler’s card within 30 days of employment. We will assist with this.

• Is organized, able to multi-task, think creatively and adapt to different situations.

Education and Experience:

• High school diploma or GED equivalent REQUIRED, or still attending high school

• Preferably has experience working in a formal dining environment.

Communication Skills:

• Has a clear speaking voice, and is fluent in English. Being bilingual would be a plus.

• Has ability to speak, work, and interface with all levels of co-workers, residents, guests, and employees.

• Has ability to write routine reports and correspondence.

• Demonstrates excellent customer service etiquette.

Royal Oaks Awards:

• 2022 ICAA NuStep Beacon Award / Top 25 'Best in Wellness' Senior Living Communities in North America

-2021 National Association of Home Builders (NAHB), GOLD AWARD - Category 55+ Design Awards / Best Service Enriched Community on the Boards Inspirata Pointe at Royal Oaks

• 2016-2020 American Heart Association Workplace Health Achievement Award
• 2019 Great Place to Work
• 2019 Leading Age Innovation Award for the Smart Home
• 2017 Midwestern University for "Community Outreach Motivating Excellence for Tomorrow"
• 2016 Benevilla Award for "Business Leadership"

-2015 American Society of Interior Design - 1st Place Senior Living Community & Best of Show
-2015 Best of NAIOP - Commercial Real Estate Association - Medical Office Program of the Year

Job Types: Full-time, Part-time

Pay: $15.00 - $16.11 per hour

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