Senior Service Associate

Full Time
Lynchburg, VA 24504
$15.52 - $27.17 an hour
Posted Today
Job description

The City of Lynchburg is an Equal Opportunity Employer

We are seeking an administrative professional to support the Department of Human Resources. This is an exciting and rewarding career opportunity to make a difference in a fast-paced, creative team environment!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Greets customers in person and on the telephone in a friendly, professional manner and assists them quickly and effectively;
  • Completes a broad range of clerical and administrative duties including department payroll, employee benefits enrollment/changes, reconciling credit card statements, filing, copying and collating documents, and other similar tasks;
  • Processes vendor invoices and corresponding documentation in a timely and accurate manner;
  • Responsible for supporting the new employee onboarding process; including communications, paperwork, the onboarding platform, and other administrative duties;
  • Creates new and replacement employee badges and assigns/terminates permissions;
  • Administers the employee tuition assistance program by processing and tracking requests and reimbursements;
  • Provides assistance for a variety of workforce activities such as open enrollment, human resources events, retirement ceremonies, and employee celebrations as needed;
  • Completes a variety of correspondence such as letters, memos, and verifications of employment accurately and in a timely manner;
  • Participates as a team member in implementation of overall departmental work plan;
  • Utilizes a variety of systems and applications to assist staff;
  • Responds to department email inquiries;
  • Helps maintain centralized employee and policy files accurately and according to City policy and legal requirements;
  • Assists in obtaining office supplies.

ADDITIONAL DUTIES AND RESPONSIBILITIES include the following:

  • Other duties to provide direct or indirect service to the citizens may be assigned.
  • When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • High school diploma or GED. Completion of 30 credit hours of related college courses (2 years related experience may be substituted).
  • Considerable (3-5 years) related experience.
  • Proficiency in Outlook, Word, and Excel as well as strong technical skills required.
  • Experience with Human Resources Information Systems (HRIS) preferred.
  • Solid interpersonal skills required for working with citizens, vendors, and other City employees.

Additional Requirements

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

Relevant background checks must be completed satisfactorily.

To learn more and apply at our career site https://www.governmentjobs.com/careers/lynchburg

Job Type: Full-time

Pay: $15.52 - $27.17 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

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