POSITION SUMMARY

Senior Customer Service Representative will receive and respond to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. Requires documentation requests be entered into the computer, database, and/or various types of spreadsheets. Generate work orders and require follow up to close-out various work orders, to include dispatch animal care calls, public work requests for services, and place and track collection calls.

Treasurer:

Senior Customer Service Representative (Senior Tax Researcher II) will research various mobile home, property tax, mobile home lien, delinquent notice, and condemnation matters. Assist customers with complex related tax questions and research records as necessary; provide training for personnel assigned to the division. Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicate findings to taxpayers and prepares reports for department administration.

FUNCTIONAL AREAS:

Treasurer:

• Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicate findings to taxpayers and prepares reports for department administration.
• Maintain confidential taxpayer files and documents.
• Responsible for receiving, accounting, and recording payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments received.
• Monitor and verify source documents in processing tax and miscellaneous payments.
• Calculate interest and penalty charges on delinquent accounts.
• Research and prepare payment adjustment forms for tax refunds and re-applies.
• Perform tax prepayments tasks. Research and prepare tax release documents for Manufactured/Mobile home liens and releases.
• Process Platt tax payments, which require research to ensure validity of documentation before Platt receives final authorization.
• Research, process, complete, review, and maintain necessary documents/reports and/or tasks for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions.
• Assist with daily updates to the tax roll, which include but are not limited to changes in ownership, values, exemptions, and legal descriptions.
• Process, prepare, and when necessary complete interest and penalty removals, payment under protest money, Top 10 Taxpayers for the City and County, 10-year tax searches, and condemnations.
• Respond to tax roll and tax related questions both orally and in writing.
• Review and verify system entries and information on data processed reports.
• Perform varied customer service functions including liaison for volunteer groups and taxpayers in specialty areas, collection efforts on delinquent taxes, clerical, microfilming and coverage tasks.
• Assist in the training of personnel.
• Perform other job-related duties as required or assigned.

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  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

• High School Diploma or GED, and two (2) years of work experience in clerical or office administration setting or related field. Any equivalent combination related to education and/or experience may be considered for the above requirements.

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following:

• Employee must successfully complete the post-offer employment medical examination and background investigation.
• Employee must comply with the safety guidelines of the County.
• Employee must complete required FEMA training(s) as assigned to position.
• Conduct after-hours on-call phone duties as assigned

WORKING CONDITIONS

• All essential duties are performed indoors.
• Duties are performed in a temperature-controlled environment.
• Duties are performed on an even surface, which may be carpeted or tile. Working surface is typically dry.
• Works under minimum supervision.

EQUIPMENT, TOOLS AND MATERIALS

• Equipment typically used in the performance of office duties includes telephone, computer terminal, computer printer, computer keyboard, typewriter, photocopy machine, fax machine and calculator.
• Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.

Bernalillo County is an Equal Opportunity Employer