Museum of Contemporary Art San Diego: Security Services Supervisor

Department: Security Services

Reports to: Chief of Security

Employee Status: Full-time, Non-Exempt

Primary Work Location: La Jolla

Work Schedule: Wednesday – Sunday, Morning Shift (6:30 a.m. – 3:00 p.m.) OR

Thursday – Monday, Afternoon Shift (2:30 p.m. – 11:00 p.m.)

OUR WORK CULTURE: The Museum of Contemporary Art San Diego (MCASD) provides employees with a collaborative work culture where they can combine both their love and support of the arts and work in an enriching and diverse environment, while further developing their specific professional knowledge, skills, and abilities.

ABOUT MCASD: It is an exciting time to join MCASD! Our La Jolla campus re-opened in April 2022 after a five-year expansion effort that doubled the building’s overall size. We are positioned to be a cultural beacon for the region with our La Jolla flagship building. With its two locations, MCASD is the region’s foremost forum devoted to the exploration and presentation of the art of our time, presenting works across all media created since 1950. Located in the heart of downtown San Diego and in the coastal community of La Jolla, MCASD provides an unprecedented variety of exhibition spaces and experiences for the community, showcasing an internationally recognized collection and a dynamic schedule of exhibitions and public programs.

INCLUSION, DIVERSITY, EQUITY, AND ACCEPTANCE: MCASD is committed to the diverse and full inclusion of all qualified applicants. We welcome individuals from all backgrounds and experiences. Studies show that people from underrepresented backgrounds and/or identities apply to positions only when they are confident that they meet 100% of the qualifications. We’d like to change that dynamic, so we don’t miss out on great candidates. If you have equivalent skills, experience, and/or education relevant to the job and are willing to learn, we value your expertise and encourage you to apply. MCASD will ensure that people with disabilities and/or qualifying medical conditions are provided reasonable accommodation.

JOB SUMMARY: Ensure the safety and security of MCASD staff, visitors, and VIP guests. Monitor and enforce MCASD policies in order to safeguard the collection from damage or theft. Make appropriate business decisions under various safety, security, and emergency-related situations. Supervise assigned Security Service Representatives (SSR). Support mission and vision of Museum throughout performance of duties.

ESSENTIAL FUNCTIONS:

• Support the implementation of formal safety and security policies and procedures.
• Serve as primary escalation point to resolve any customer service issues or violations of MCASD policies or procedures related to safety and security.
• Conduct open and close procedures, alarm system operation, and access control/key control policy.
• Ensure professional dress and demeanor is strictly maintained within department.
• Maintain professional demeanor with public and within organization.
• Ability to promptly respond to and address emergency situations displaying appropriate sense of urgency for each situation.
• Ensure prompt resolution and corrective action of any noted deficiencies received through standard reporting processes.
• Provide ongoing supervision, mentoring, and scheduling to the on-site Security Services Representative staff. Support and perform SSR duties as needed.
• Perform internal and external patrols of museum and galleries.
• Provide Security escorts as needed.
• Perform SSR duties as needed. Ensure visitors adhere to company policy to preserve the collection and prevent theft or damage.
• Ensure safe work environment through knowledge of and adherence to safety policies and procedures.
• Flexibility to work alternate, part time, or special event shifts, including weekends and/or after hours.
• Follow policies and procedures to ensure a safe work environment.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND EXPERIENCE: Strong customer service and interpersonal skills with the ability to interact with tact, diplomacy, and professional demeanor with all museum clientele, VIP guests, visitors, and museum employees. Ability to maintain professional composure while carrying out the duties of the position. Strong verbal and written communication skills. Good technical skills with a proficiency in MS Office. Ability to perform crowd control and provide clear guidance and direction. Strong attention to detail. Ability to work with minimal supervision. Ability to work in a fast-paced environment and make on-the-spot decisions under pressure. High school diploma and three years recent, relevant experience or any equivalent education and experience. Supervisory experience preferred. Prior museum and/or art related experience preferred.

BACKGROUND CHECKS AND LICENSING:

• Possess and maintain BSIS Security Guard Card.
• CPR/First Aid/AED Certification or ability to obtain through MCASD-provided training.
• Professional references and criminal background check.

VACCINATION STATUS: Must be fully vaccinated against COVID-19 and demonstrate proof of vaccination upon hire, unless approved for a disability or religious accommodation.

EOE STATEMENT: We thrive by supporting and celebrating our diversity as a creative and collaborative team. MCASD prohibits discrimination and harassment against individuals based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, reproductive health decisions, medical condition, covered veteran status, or any other characteristic protected by law.

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