Divers Direct is seeking an energetic, passionate, customer-focused individual to join our team. Life's too short to work at a job you don't love! If you have a passion for the ocean, watersports and adventure, this could be the opportunity you've been waiting for. Divers Direct offers a fun work environment and generous benefits package, including: bonus opportunities, sales contests, employee discounts, medical/dental/vision/life insurance, paid time off, holiday pay, and a 401k plan with a company match. What are you waiting for? Apply online today!

Summary:

The repair technician is responsible for completing repairs and servicing customers’ scuba equipment for all Divers Direct locations, communicating with associates and customers regarding the status of repairs, and assisting with the ongoing operation and maintenance of air compressors in store.

Duties / Essential Functions:

• Perform routine maintenance of scuba equipment, including disassembly, inspection, cleaning, repair and replacement of defective parts, product assembly, and testing.
• Complete, process, and maintain all relevant paperwork and service records.
• Coordinate with store managers and associates to track service progress, manage chain-of-custody and shipping of customer gear, and provide regular updates on service turnaround time for communication with customers.
• Respond to customer inquiries via telephone, email, and in person.
• Manage Compressed Air Operations processes within the stores, including oversight of routine maintenance and testing as well as troubleshooting of compressor-related problems.
• Ensure compressor compliance with applicable air quality standards for breathing gases in accordance with DOT, OSHA, State and Federal agencies; document and maintain records for employees involved in Hazardous Materials Operations.
• Procure additional Compressed Air equipment for use in stores, as well as ordering tools and supplies needed for inspections.
• Collect data and provide regular reports on equipment servicing, repairs, air fills and inspection services.
• Assist in training employees in the proper procedures for accepting and processing repairs as well as various aspects of compressor operations and maintenance.
• Provide store operations support during special events and as needed to cover staffing deficiencies.
• Other duties and responsibilities as assigned.

Qualifications:

• High school diploma or GED.
• 2 years experience servicing and repairing Scuba equipment preferred
• Current professional certifications in the repair of Mares, Atomic Aquatics, Oceanic, Aqualung, Zeagle, Cressi-Sub, Ocean Reef, Apeks, Hollis, Tusa, ScubaPro, H2Odyssey, XS Scuba, and Spare Air products are preferred. Must be willing to complete training and obtain certifications if not currently certified.
• Must be scuba certified; Professional level dive instructor qualifications are highly desirable.
• Certification as a PSI Cylinder Inspector and previous experience with High Pressure Compressed Air Systems and their maintenance.
• A combination of education, current certifications, and work experience may be qualifying.
• Must have good housekeeping, organizational and prioritization skills, to manage the daily workflow.
• Must be proficient in computer operations, including Microsoft Office and Google applications.
• Excellent interpersonal skills. Must be willing and able to work in a collaborative setting with a diverse group of internal and external customers and vendors.
• Excellent written and oral communication skills
• Must be a self-starter, highly motivated to complete projects as assigned
• Ability to manage multiple projects and meet deadlines under pressure
• Must be available to travel to and assist at stores as needed

Physical Requirements:

• Must have mechanical aptitude and ability to use hand tools.
• Must be able to read and understand part schematics and repair manuals.
• Position requires employee to work on his/her feet 100% of the time.
• Ability to bend and squat
• Ability to lift/carry 40+ pounds on a regular basis
• Ability to climb ladders
• Ability to access all areas of the store
• Ability to read, write, count, and do basic arithmetic

NOTICE TO ALL APPLICANTS CONCERNING THE COMPANY DRUG FREE WORKPLACE PROGRAM

This company is a drug free workplace that complies with the State of Florida Drug Free Workplace Act and testing procedures. All new hires must test negative on a pre-employment drug test in order to be employed by this company. The pre-employment drug test will test for the following 9 substances:

Amphetamines, Barbiturates, Benzodiazepines, Cocaine, Methadone, Methaqualone, Opiates, Phencyclidine (PCP) and Propoxyphene.

Employees will be subject to additional drug and/or alcohol testing in the situations that are outlined in the company drug free workplace company policy. Additional substances may also be tested for in the situations that are outlined in the company policy. These additional substances are also outlined in the company policy.