Job description
Homespire Remodeling Group is a premier remodeling company that specializes in solutions that make a major improvement in people's lives and homes faster and for less cost than traditional methods. We have multiple divisions: Bath Fitter, Kitchen Saver, National Refacing Systems and Homespire Windows and Doors. As a leader in the industry, we are continuously looking for ways to expand and improve.
Join a LOCAL, PROGRESSIVE industry leader in home remodeling seeking a strong customer service oriented individual to join our Customer Care Team as a Project Coordinator. Our unique products remain in high-demand and our organization has continued to expand despite the economic climate.
This is a full time, entry level position, offering a competitive training wage and excellent growth opportunity. Onsite training provided.
The Project Coordinator primary purpose is to support the customer and the business through the post-sale and installation process.
- Project professionalism and effectively promote company goals
- Adhere to the company’s confidentiality agreement and employee handbook
- Exercise and enforce compliance to company Policies and procedures
- Demonstrate the understanding of the day-to-day operating requirements of the department
- Schedule pre-installation reviews and post-installation service appointments with customers optimizing travel routes and schedules for field service personnel.
- Maintain open line of communication with Branch Administration and Production to ensure schedule optimization and for assistance with changes, technician availability, exceptional adjustments, customer escalations general questions.
- Ensure customers are informed throughout the scheduling process and resolves relevant customer issues as appropriate.
- Possess solid customer service and communication skills enabling focused call control, de-escalation when needed, rapport building, and an optimal customer experience.
- Maintains updates to departmental procedures as communicated through email, Teams, and team meetings.
- Adheres to timelines and deadlines as mandated by the daily operations of the business.
- Contributes to successful departmental accountability by meeting company adherence and KPI standards and maintaining best practices.
- Maintain positive working relationships with all internal business partners and external contacts.
- Performs other job-related duties as assigned to meet business needs.
EDUCATION AND OTHER REQUIREMENTS:
- High School diploma or related experience and/or training; or equivalent combination of education and experience. Must be at least 18 years of age.
- Two year of similar administrative support experience; home improvement/construction industry experience a plus.
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