Job description
About us
S&S Hardwood Floors & Supplies is a distributor of hardwood floors and all supplies needed to install them. We have 4 stores around the LA area as well as an online Amazon shop. We carry our own line of flooring as well as several other brands.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- PTO / Sick days
Pay
$17 - $23 / hour
Job Summary:
S&S Hardwood Floors is seeking for a Counter Sales Representative to be responsible for sales duties, from checking out daily customers to sales calls. We are looking for candidates for our Gardena location. Counter Sales Representative duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Counter Sales Rep, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a counter sales rep are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Benefits:
- Dental Insurance
- Health Insurance
- Vision Insurance
- Supplemental Pay
Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Process customer transactions
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
Qualifications:
- 1+ year(s) of Customer Service experience (required)
- 1+ year(s) of Sales experience (required)
- Basic understanding of sales principles and customer service practices
- Proficiency in English/Spanish
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Weekend availability
Ability to commute/relocate:
- Los Angeles, CA 90019: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Sales: 1 year (Required)
Language:
- English and Spanish (Required)
Work Location: One location
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