Job description
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Location:
Holiday Inn Resort FWB
We are looking for a Restaurant Supervisor who will oversee the restaurant operations to ensure that the restaurant runs smoothly. You will be responsible for training and supervising restaurant staff, ensuring compliance with food health and safety regulations, and resolve customer complaints. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Engages and creates a positive experience for guests.
- Delivering superior food and beverage service and maximizing guest satisfaction.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant’s cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Screening, interviewing, hiring, and training restaurant staff.
- Managing restaurant staff's work schedules.
- Assigns serving areas to staff and supervises areas to ensure guest satisfaction and experience.
- Utilizes POS system to accurately charge customers and ensure timeliness of food and beverage.
- Demonstrates a thorough knowledge of food and beverage products, menus, and promotions.
- Handles guest complaints and solve problem to the degree possible.
- Performs any other duties as assigned by management.
Qualifications
1. Must have a high school diploma or equivalent.
2. Minimum 1 year of restaurant supervisory experience required, hospitality industry preferred.
3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
5. Knowledge of reservation and POS systems.
6. Ability to work with computers and good knowledge of operating software preferred.
7. Must be able to multi-task and be detail oriented.
8. Must be a team player.
Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
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