Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works to ensure that the reservations department always runs smoothly and efficiently in coordination with the dispatch team.

• Obtain accurate information for reservations and provide excellent customer service. Screen calls and channel them to the proper personnel or handle the call personally if appropriate.**

• Gives each customer the best service possible

• Ensures that any critical information is passed on at shift changes (incidents with flights,delayed government contract & etc.).

• Makes a sincere effort to become familiar with the area and the city, enabling the reservationist to know approximate distances between locations and giving the passengers correct information.

• Handles any complaints in an expeditious, courteous, and professional manner either by handling the situation if possible or by informing upper management immediately.

• Answer telephones in a friendly and professional manner always.

• Listens to customer needs and concerns in order to better serve the customer’s needs.

• Hours include weekdays, weekends, and holidays.

• Other duties as assigned by management.

QUALIFICATION REQUIREMENTS

• Must be able to quickly learn the computer reservation system, incoming and outgoing call procedures and demonstrate strong telephone skills techniques.
• Demonstrate good communication and people skills.
• Must be able to work long hours during the rush periods.
• Must be a team player and have a willingness to learn Co West’s reservations program and procedures in order to provide excellent customer service to our passengers.

EXPERIENCE/EDUCATION

• High School diploma, completion of G.E.D., or equivalent. Preferred at least one year of related work experience.

• Work requires advanced computer literacy skills and keyboard proficiency to operate in multiple windows and manipulate files.

• Work requires intermediate to advanced skills in Google documents

• Strong organizational skills to effectively communicate with all levels of management and outside agencies.

• Highly self-motivated and directed.

Work Remotely

• No

Job Type: Part-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

COVID-19 considerations:
none

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location

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