Job description

Position SUMMARY:

As a Reservation Processor, you play a key role in providing our customers with a world-class, hassle-free experience. You will be responsible for accurately and efficiently processing travel and hotel orders and working closely with our hotels to ensure everything is booked correctly. Weekly schedule will include weekends, Saturday and Sunday.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

· Process hotel reservations within established deadlines.

· Coordinate with Customer Sales Representatives, Dispatchers and our Accounts Payable Specialist to ensure accuracy and customer satisfaction on all orders and hotel Invoices.

· Troubleshoot all reservation questions, errors, and changes.

· Familiarity with all contracts for hotels.

· Communicate with hotel partners via email or phone.

· Update our system with sold out dates received by out hotel partners.

· Provide feedback on user experience and report system errors to Management.

· Review orders and revisions for financial accuracy.

· Complete knowledge of Hotel internal reservation systems and our Administrative panel.

Skills and Core Competencies:

· Problem-solving skills to solve customer issues sometimes without seeing the actual problem first hand

· Time management skills to meet multiple deadlines in a fast-paced environment

· Effective communication both verbally and written

· Strong organizational skills

· Attention to detail

· Computer literacy including email and Windows

· Ability to work well in a team environment

Requirements:

· BA/BS degree or relevant equivalent work experience

· Strong knowledge of Microsoft Excel and Word

· Reservation processing experience a plus

· 2 years Hotel and cruise industry experience a plus

· Knowledge of our packages and offerings a plus

· Availability to work assigned shifts within a 7-day work week

Physical demands and Environment:

· (Regularly) required to use hands for repetitive computer keyboard use, mouse use and to perform simple grasping

· (Regularly) required to have close visual acuity

· (Regularly) exposed to a normal office environment with team based open floor plan and average noise levels

· (Occasionally) required to stand, squat, kneel, push, pull and reach above and below shoulder level

· (Occasionally) required to bend and twist at the neck and waist

(Occasionally) required to lift and/or carry up to 45 pounds

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• Office

COVID-19 considerations:
We support all CDC and Covid protocols.

Ability to commute/relocate:

• Merritt Island, FL 32953: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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