Job description

Overview:Western Michigan University Homer Stryker M.D. School of Medicine is recruiting an Registration/Scheduling/CNA. Actively participates in coordination of patient flow and services with a focus on patient centered care. Collects patient information related to patient visit or procedure. Assists with procedures and administers approved medication. Assists physician and team members with patient care, clerical, environmental and organizational tasks. Maintains a positive attitude while providing assistance in a fast-paced, multidisciplinary clinic. Assists in optimizing education for residents and students in Program rotation.
Responsibilities:

• Assists with patient flow and room assignments.
• Registers, schedules, and reschedules patient appointments in the EHR.
• Manages all work-ques, in-baskets requests and portal requests.
• Answers and directs all department phone calls.
• Enters patient concerns, refills and routes to appropriate in baskets.
• Verifies patient demographics and insurance.
• Obtains age appropriate vital signs upon admission.
• Collects patient information pertinent to physician visit or procedure.
• Assists physicians and team with treatment, tests, and orders.
• Performs waived testing.
• Documents patient care and actions per clinic standard.
• Facilitates scheduling of diagnostic work-up, procedures and referrals.
• Refers abnormal lab work to physician for appropriate follow up.
• Calls in prescription refills.
• Prepares, maintains, and cleans exam rooms.
• Maintains equipment; orders supplies as needed.
• Discusses day to day issues with team leader for resolution.
• Directs incoming calls to appropriate resource.
• Maintains CEUs required by certification/registration.
• Availability to work occasional overtime on weekends or evenings to complete time sensitive projects.
• Acquires knowledge for new technology and policy/procedure revisions.
• All other duties as assigned.

Qualifications:

• High school or GED.
• Certified Nursing Assistant preferred.
• Knowledge and proficiency in grammar and spelling skills preferred.
• Customer service experience preferred.
• Ability to type 40 words per minute with minimal errors required.
• Knowledge and proficiency of EMR (EPIC), Medifax, Access, Webdenis system, Champs and internet as required by department is a plus.

LICENSES, REGISTRATIONS, CERTIFICATIONS:
CNA certificate preferred.

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OTHER SKILLS AND ABILITIES:*

• Ability to collect and document data from patients.
• Ability to effectively communicate with others verbally and in writing.
• Ability to meet assigned deadlines.
• Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately.
• Knowledge and proficiency in Microsoft Office.
• Team Oriented.
• Demonstrates the ability to recognize priorities in organization of work flow.
• Able to perform duties independently, with a minimal need for direct supervision.
• Makes decisions based on established departmental procedures.
• Strives to learn more and is receptive to new challenges and opportunities.
• Participates in professional development classes as suggested by supervisor.

About Western Michigan University Homer Stryker M.D. School of Medicine

Western Michigan University Homer Stryker M.D. School of Medicine (WMed) is an exciting environment to pursue and academic career. The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Ascension Borgess and Bronson Healthcare. The medical school is a private 501(c)(3) nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. Building upon the $100 million foundational gift in 2011, WMed received a philanthropic commitment of $300 million to support the mission of the medical school in June 2021. WMed contributed to the creation of 1,600 new jobs and an economic impact of $353 million in Kalamazoo and Calhoun counties in 2020.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. WMed offers a comprehensive, innovative four-year Doctor of Medicine degree program and two Master of Science degree programs in Biomedical Sciences and Medical Engineering. There are more than 200 residents and fellows in 10 residencies and five fellowships accredited by the Accreditation Council for Graduate Medical Education. To support its mission to educate and inspire lifelong learners, WMed has Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout Kalamazoo, Portage, and Battle Creek. The Department of Pathology faculty serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with faculty and administrative offices, student study and social spaces, team-based learning halls, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed is building upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, WMed ForenTox, Research Histology Lab, Innovation Center, Division of Epidemiology and Biostatistics, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery.

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Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity/Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace._

EEO Minorities/Women/Disabled/Protected Veterans.

Job Type: Full-time

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