At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

This role has been designated as Hybrid. There is location flexibility when workflow and priorities allow.

Job Summary:

Processes, reviews, and administers warranty claims including repairs and refunds. Analyzes feedback from the field and warranty statistics to prevent recurring problems. Assists in the resolution of product and system weaknesses for servicing products. Supports the post sales services and products quality to prevent the recurring problems and to drive the customers satisfaction. Tasks include collecting warranty feedback and statistics, processing and administering warranty claims, providing assistance to resolve the product and system weaknesses.

Responsibilities:

This role plays a vital role in monitoring Post Sale services and supply of parts to the market with the objective of guaranteeing the satisfaction of consumers and concessionaries with a minimum cost of warranty, greater volume and margin of sale of parts. Impacts own team through the quality of the services or information provided. This role is a supporting role in a team, typically working under moderate supervision to deliver on day-today objectives. Still need to require higher skills. Impact is typically at own job area or sometimes at team level through the services quality or the information provided. Collaborates with sales and marketing, merchandising, manufacturing, quality, engineering, product development, and others to ensure cross-functional communication and resolution of product issues. Interact with team members and sometimes with other functions such as sales, marketing, manufacturing, engineering, product development and others. Typically share the information among the team.

Qualifications:

• High school diploma or GED required
• 0 to 3 years of coordinating and collaboration experience required
• Attention to detail, basic computer skills and the ability to multitask required
• Ability to work under moderate supervision to deliver on day-to-day objectives

Key Competencies:

• Product Application Knowledge
• Basic Customer Centric
• Basic Solution Focus
• Basic Customer Relationship Mgmt
• Basic Resiliency & Agility
• Basic Data Driven Decision
• Making-Basic

Base Compensation Range is $50,000-$70,000. Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.