Your responsibilities

The new Regional Quality Manager - this role can sit in either our Northwood, OH or South Bend, IN location:

Direct, lead and supervise the development of a total quality environment with an emphasis on unexcelled customer satisfaction and continual quality improvement. Accomplish quality related objects through the use of quality meetings, planning, training, statistics and internal/external audits. Ensure that processes and products are in compliance with current implemented Quality Management System requirements.

Key Accountabilities:

• Directs ISO, AS, or TS standards, where applicable.

• Quality Improvement Board participation (CQIB).

• Report on the suitability and effectiveness of the region Quality Assurance System.

• May fill the role of direct supervisor of Lean Focal in Lean and Quality functions.

• Assist the Managing Executive in creating a quality attitude at all branches.

• Frequent communication with site Quality Assurance Representatives.

• Visit to each site once a quarter for training and coaching.

• Work with the department manager to establish goals, assess competency and direct quality output in line with the established Quality Objectives.

• Planning of and implementation of customer satisfaction effectiveness strategy.

• Direct and coordinate all aspects of Lean Management in support of company goals and objectives.

• The Regional Quality Manager is to lead and ensure the maintenance of the following items.

o Quality planning.

o Customer and vendor claims and trend analysis.

o Statistical techniques for process control.

o Document major customer quality requirements.

o Conduct internal and external Quality System audits.

o Provide internal and external technical assistance.

o Training and Development of employees in the area of quality, LEAN and Safety

o Corrective/Preventative Action System (CPAR).

• Additions needing formatting More interaction with the customer, More teaming corporate quality initiatives and problem resolution.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Your profile

Your benefits

We value people as our greatest resource and offer a comprehensive benefits package including medical, vision, dental, employer-matched 401(k) plan, paid time off and an array of employee purchasing incentives.

If you are interested in furthering your education, we have awesome reimbursement programs for graduate, undergraduate, trade school and more!

Contact

If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection

Become part of the #GENERATIONTK

thyssenkrupp is an international group of companies comprising largely of independent industrial and technology businesses and employing 96,000 people. Across 48 countries it generated sales of €41 billion in fiscal year 2021/22. Backed by extensive technological know-how, the businesses and all employees develop cost-effective and resource-friendly solutions to the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.

Copper and Brass Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers what they want, when they need it, Copper and Brass Sales is able to help them succeed in today’s challenging global business environment. The company’s focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.