Job description

About NHRMC
NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.
About the Job
Location: New Hanover Medical Group
Department: NHMG Administration
Full Time Equivalent: FTE: 1.0
Work Type: 64 to 80 Hours Pay Period
Work Schedule: 8HR DAY
Exempt from Overtime: Exempt: No
What You'll Do

Summary:
Under the general direction of the Corporate Clinical Supervisor, and in her absence, the Business Officer Supervisor, verifies that patients of NHRMCPG have received tests and/or care as ordered by their provider for services outside of NHRMCPG.

Responsibilities:
1. Confirms that requested services have been received by NHRMCPG patient through utilization of electronic medical record or confirmation with specialists and/or special testing.
2. Requests confirmation of service by obtaining a copy of report or consultation report.
3. Ensures that any reports are forwarded to Medical Records.
4. Follows up with patient when requested services have not been completed, ensuring that patient reschedules the appointment and/or special testing.
5. Notifies provider when patient declines services.
6. Provides patients and specialist/s special testing with courteous and prompt service with a helpful attitude.
7. Forward any patient complaints or concerns to Corporate Clinical Supervisor or Business Office Supervisor.
Position Requirements

Credentials:
Education (Essential):

• High School Diploma

Other information:
Experience: One year of patient service experience in a health care organization. Knowledge of computer keyboard and the operation of a computer and related printers. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.
Other Information
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.
Consider a career at NHRMC and become part of this award-winning team!

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