Job description

Riverway Clinic has an exciting opportunity for a full time Receptionist to work in the Pain Clinic at our Anoka location. The Receptionist position focuses on using customer service skills to promote a positive image to all patients and visitors that enter the clinic in accordance with departmental standards. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. (4/24/23)

Riverway Clinics are located in the north metro suburbs offering a small-town atmosphere and are part of the HealthPartners family of care. Within the family of care, you’ll find a culture where we live our values of excellence, compassion, integrity, and partnership. By working together, we will improve health and well-being, create exceptional experiences for those we serve and make care and coverage more affordable. We seek colleagues who wish to help advance diversity, equity and inclusion and foster an environment where everyone feels welcome, included, and valued.

POSITION RESPONSIBILITIES:

o Greets patients and visitors in a prompt, friendly and professional fashion.

o Provides a high level of customer service and service recovery, as needed.

o Acts individually and with others to meet patients' needs.

o Checks in patients in an accurate and professional manner.

o Verifies demographics and insurance information and collects copayments, as required.

o Verifies insurance eligibility, if necessary.

QUALIFICATIONS:

Education/Experience:

o High School diploma or GED required.

o Completion of a medical office course or equivalent experience preferred.

o Previous clinic experience preferred.

Skills and Abilities:

o Must be organized and able to establish priorities.

o Must be able to problem solve and recommend solutions.

o Strong attention to detail.

o Ability to communicate effectively.

o Works productively as a team player.

o Adapts positively to changes in the work environment.

Work Schedule: Days; Monday - Friday

Additional Information:

We require all colleagues to be fully vaccinated for COVID-19 unless they have a HealthPartners-approved medical or religious exemption. Newly hired colleagues are required to submit proof of at least one dose of the COVID-19 vaccination with the second dose scheduled or receive an approved medical or religious exemption prior to starting employment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Tuition reimbursement
• Uniform allowance

Healthcare setting:

• Clinic

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

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