RealPage Specialist

Come join our awesome team as a RealPage Specialist in Alexandria, VA!

Job Highlights:

• 403(b) Retirement Plan;
• Medical, Dental and Vision Insurance
• Paid Time Off (Vacation, Holiday & Sick Days)

About the job:

The RealPage Specialist will operate and manage the VOANS RealPage products to include Onesite Leasing and Rents, Budgeting, Facilities, Ops Technology, Welcome Home Portal, and other products as assigned. This role will be responsible for troubleshooting software issues within the RealPage product line; performing system updates; communicating changes in the software and upgrades to the entirety of the VOANS portfolio; establishing and maintaining best practices for site and regional users, superusers, and corporate teams; performing training on system use; collaborating with Compliance and Asset Management to set checks and balances within set up; act as the liaison between departments within VOANS to analyze data within RealPage software. The RealPage System Administrator will also provide support in the implementation of a new property management software and RealPage conversions and implementations across the VOANS Housing portfolio.

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3-5 years of Onesite Super User experience.
• Exceptional interpersonal skills to work with various groups and team members.
• Ability to communicate clearly both in writing and verbally to meet assigned objectives.
• Ability to take a forward thinking, solutions-based approach as well as possess the initiative to work independently.
• Sound and accurate judgment with an ability to support and explain reasoning for decisions.
• Ability to identify training issues, develop training plans, implement training, follow up with trainees and perform system checks to verify understanding is essential.
• Ability to meet tight deadlines and work under pressure with competing priorities.
• Ability to formulate judgments and report findings to management and executive leadership, as needed.
• Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation
• Must be willing to have background check including drug screening.
• Bilingual (English & Spanish)

Preferred Skills:

• Affordable housing and property management experience is highly desired to include an understanding of fair housing and state landlord-tenant law.

Essentials:

• Troubleshoot Onesite Leasing and Rents issues that occur at the site and regional levels of the VOANS portfolio.
• Identify common areas of concern to develop training opportunities and collaborate with senior level management, department heads, and affiliates to provide guidance on repeat issues.
• Collaborate with RealPage Corp. conversion and migration teams to complete new property integration, existing property retrofits, and conversions.
• Plan, direct, and perform system management and quality assurance, as needed.
• Collaborate with Asset Management and Accounting teams to set Budgeting Model and track integrity of budgeting information to include uploads and data refresh.
• Collaborate with Accounting and Global Pricing team to complete and maintain Ops Technology set up, pricing, catalogs, workflow, reporting and user management.
• Collaborate with Compliance Department on set up, updates and maintenance of Onesite Leasing and Rents affordable portions to include HUD Affordable Waitlist, TRACS, and HUD contract renewals, Tax Credit programs and set asides, Rural Development settings, and electronic uploads to state and federal agencies.
• Create and distribute reporting through the use of Onesite Central Reporting, Budgeting, Ops Technology, and Business Intelligence.

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

Experience

• 3 year(s): Onesite Super User