Description/Job Summary

Who we are:

For almost 40 years, Berkshire has been one of the leading providers of compliance consulting services to Federal contractors. With over 1,500 active customers and a retention and satisfaction rate above 96%, what began as a small dream in the mid-1980's has grown to an organization with 5 major divisions - Sales/Marketing, AA/EEO Compliance, Diversity, and Inclusion, Product Development, and Compensation Services.

We built Berkshire on service. Service to our employees, service to our community, and service to our customers. As a division of Resolution Economics, we have the opportunity to offer our clients more services and increase the opportunity for our employees. Our employees, management, and ownership are in this business to make a difference not only in the lives of our employees and their families but to help our customers ensure that they are instituting sound practices in fairness and equality. Berkshire makes a difference!

Responsibilities/Duties

A quick snapshot of the position:

The Quality Assurance Specialist participates in the quality assurance process through the testing and monitoring of Berkshire's product line. This position is also responsible for providing advanced product support for clients who use Berkshire's proprietary commercial web-based applications and contributes to technical and product documentation.

What you will do:

• Contributes to the quality assurance process for Berkshire's commercial web-based applications including, but not limited to:
  • Reviewing and revising requirements for testability,
  • Developing and executing test plans,
  • Coordinating different phases of the software testing process among staff members,
  • Performing other software testing tasks on new and updated releases of Berkshire's commercial web based applications in order to ensure quality and secure releases to clients.
  • Establishing and monitoring quality assurance levels and metrics to ensure compliance with standing Service Level Agreements.
• Assists in product and technical documentation and client communication for Berkshire's commercial software products as needed, including knowledgebase articles, Frequently Asked Questions, help modules, screencasts, video tutorials, etc.
• Supports internal and external clients of Berkshire's proprietary commercial web-based applications via telephone and e-mail, providing technical assistance and product knowledge, as necessary. Provides on-call support during extended business hours as needed.

Required Skills

• Thorough knowledge of general computer operation is required.
• Thorough knowledge of the Windows platform.
• Thorough knowledge of software testing principles and methods is required.
• Thorough knowledge of test suite management tools.
• Working knowledge of using and administering applications over the web is required.
• Strong knowledge of common web browsers such as Edge, Chrome, Safari, and Firefox.
• Strong knowledge of browser dev tools.
• Working knowledge of SQL Server systems.
• Demonstrated project management skills required.
• Strong analytical and problem-solving skills are required.
• Must be self-motivated, task, detail, and deadline oriented.
• Ability to work under minimum supervision required.
• Ability to communicate with tact and discretion required.
• Ability to communicate effectively, both written and verbal, required.

Preferred Skills

• Experience with automated testing tools.
• General knowledge of automation testing principles and methods.

Required Experience

2 to 4 years of quality assurance experience required, technical support experience preferred.

Preferred Education

Details

If you are interested and you meet the requirements, we invite you to join the team!

Berkshire is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Berkshire is committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities.

Benefits:

Medical, Dental and Vision Insurance
Flexible Spending Accounts (Healthcare and Dependent Care)
Short-Term and Long-Term Disability (Company Provided)
Life and AD&D Insurance (Company Provided)
Employee Assistance Program
Matched 401(k) Retirement Savings Plan, immediate vesting
Paid Time Off
Credit and Identity Theft Protection
Accident Insurance

Salary: $63,000 - $84,000